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CCTV AMC Services

CCTV AMC Services (Annual Maintenance Contract)

A CCTV Annual Maintenance Contract (AMC) is one of the most effective ways to ensure your surveillance system continues to deliver reliable security throughout the year. Whether you have a CCTV system installed at your home, office, retail shop, factory, warehouse, school, hospital, apartment, or commercial building, regular maintenance is essential to keep every component working efficiently. At Computers & Security Brothers (ComSecBro), we provide professional CCTV AMC Services designed to maximize the performance, reliability, and lifespan of your security system.

Many people install CCTV cameras and forget about them until a problem occurs. Over time, cameras collect dust, lenses become dirty, cables may loosen, hard drives can develop faults, firmware becomes outdated, and network settings may change. These issues often result in blurry video, recording failures, offline cameras, remote viewing problems, or complete system breakdowns. A CCTV Annual Maintenance Contract helps prevent these problems through scheduled inspections, preventive maintenance, and timely servicing before minor issues become costly repairs.

Our Preventive Maintenance services include complete inspection of cameras, DVRs, NVRs, power supplies, cabling, connectors, network devices, and storage systems. We perform professional camera cleaning, check camera alignment and focus, inspect video quality, verify recording functionality, test hard disk health, ensure proper power supply, and optimize overall system performance. We also carry out essential firmware updates for supported devices to improve security, stability, and compatibility while reducing the risk of software-related issues.

In addition to preventive maintenance, our AMC plans include breakdown support, allowing customers to receive priority assistance whenever unexpected CCTV problems occur. Our experienced technicians quickly diagnose and resolve faults, minimizing downtime and ensuring continuous surveillance. We also provide DVR maintenance, NVR maintenance, remote troubleshooting, remote monitoring support, mobile app verification, playback testing, and network health checks to ensure your CCTV system remains fully operational.

With over 12 years of industry experience, Computers & Security Brothers has earned the trust of homeowners, businesses, educational institutions, healthcare facilities, industrial units, and corporate offices by delivering dependable and affordable CCTV maintenance solutions. Our goal is simple—to keep your CCTV system running at peak performance 24/7, reduce unexpected failures, extend equipment life, and provide complete peace of mind through reliable CCTV AMC Services backed by skilled technicians and prompt customer support.

Why Choose Computers & Security Brothers

Choosing the right company for your CCTV Annual Maintenance Contract (AMC) is just as important as selecting the right CCTV system. A well-maintained surveillance system protects your property, records critical events, and minimizes unexpected failures. At Computers & Security Brothers (ComSecBro), we provide reliable, professional, and affordable CCTV AMC Services for homes, offices, shops, schools, factories, warehouses, hospitals, apartments, and commercial establishments. Our experienced technicians ensure your CCTV system remains operational throughout the year with preventive maintenance, timely inspections, and fast breakdown support.

✔ 12+ Years of CCTV Industry Experience

With more than 12 years of hands-on experience, we understand every aspect of CCTV systems, from installation to long-term maintenance. Our technicians are trained to maintain Analog HD, IP, PoE, Wireless, and AI-enabled CCTV systems of all sizes.


✔ Comprehensive Preventive Maintenance

Our AMC plans include scheduled preventive maintenance visits to identify and resolve issues before they become major problems. Regular servicing helps improve system reliability, recording quality, and equipment lifespan.


✔ Skilled & Certified CCTV Technicians

Our experienced technicians are equipped to maintain DVRs, NVRs, cameras, network switches, power supplies, storage devices, and complete surveillance infrastructure. Every maintenance visit follows a systematic inspection checklist.


✔ Fast Breakdown Support

If your CCTV system develops a fault, our support team responds quickly to minimize downtime. We diagnose problems efficiently and restore your surveillance system as soon as possible, ensuring uninterrupted security.


✔ Complete DVR & NVR Maintenance

We inspect DVRs and NVRs for recording issues, storage health, overheating, firmware status, power supply problems, and network connectivity to ensure continuous video recording.


✔ Professional Camera Cleaning & Inspection

Dust, dirt, moisture, and spider webs can significantly reduce image quality. We clean camera lenses, housings, infrared LEDs, and outdoor enclosures while checking focus, angle, and mounting stability.


✔ Firmware Updates & Software Optimization

Outdated firmware may cause security vulnerabilities and system instability. We perform firmware updates (where supported), optimize device settings, and improve overall system performance.


✔ Remote Monitoring & Mobile App Support

Our team verifies remote viewing, mobile app connectivity, playback functionality, notifications, and internet access to ensure you can monitor your property anytime, from anywhere.


✔ Genuine Spare Parts & Quality Repairs

If any component requires replacement during maintenance, we use high-quality genuine spare parts whenever possible, ensuring long-lasting performance and compatibility.


✔ Transparent AMC Plans

We offer flexible and affordable CCTV AMC packages without hidden charges. Whether you require a Basic AMC, Comprehensive AMC, or Customized Maintenance Contract, we provide solutions based on your security requirements and budget.


✔ Multi-Brand CCTV Support

We maintain CCTV systems from leading brands, including:

  • Hikvision
  • Dahua
  • CP Plus
  • UNV (Uniview)
  • TP-Link VIGI
  • EZVIZ
  • Honeywell
  • Bosch
  • Panasonic
  • Sparsh
  • Matrix
  • Secureye
  • TVT
  • Godrej
  • And many more.

✔ AMC for Residential & Commercial Properties

We provide CCTV maintenance services for:

  • Homes & Villas
  • Apartments & Housing Societies
  • Offices & Corporate Buildings
  • Retail Shops & Showrooms
  • Warehouses
  • Factories & Industries
  • Schools & Colleges
  • Hospitals & Clinics
  • Hotels & Restaurants
  • Banks & Financial Institutions
  • Parking Areas
  • Government Buildings

✔ Detailed Maintenance Reports

After every scheduled service visit, we provide a detailed inspection report highlighting completed maintenance work, system health, observations, recommendations, and any components that may require future attention.


✔ Customer-First Support

At Computers & Security Brothers, customer satisfaction is our priority. Our responsive support team, experienced technicians, and proactive maintenance approach ensure your CCTV system remains reliable throughout the year.


Protect Your CCTV Investment with Professional AMC Services

A CCTV system is only effective when it is properly maintained. With Computers & Security Brothers, you receive preventive maintenance, priority breakdown support, expert technical assistance, firmware updates, camera cleaning, DVR/NVR maintenance, and ongoing system optimization—all under one reliable Annual Maintenance Contract (AMC).

Keep your surveillance system running 24/7 with trusted CCTV AMC Services from Computers & Security Brothers.

What is CCTV AMC?

A CCTV Annual Maintenance Contract (AMC) is a professional service agreement between a customer and a CCTV service provider to ensure that the entire surveillance system remains in excellent working condition throughout the year. Instead of waiting for a camera, DVR, NVR, or other component to fail, an AMC focuses on regular inspections, preventive maintenance, timely servicing, and priority technical support to keep the system operating efficiently.

Whether your CCTV system protects a home, office, retail shop, warehouse, factory, school, hospital, apartment, or commercial building, regular maintenance is essential. Like any electronic equipment, CCTV systems experience wear and tear over time. Dust accumulation, weather exposure, power fluctuations, outdated firmware, loose connections, failing hard drives, and network issues can gradually affect system performance. A professionally managed AMC helps detect and resolve these issues before they become serious problems.

At Computers & Security Brothers (ComSecBro), our CCTV AMC Services are designed to provide complete peace of mind through scheduled maintenance visits, preventive inspections, emergency breakdown support, firmware updates, camera cleaning, DVR/NVR maintenance, and expert technical assistance.

What Does AMC Mean?

AMC stands for Annual Maintenance Contract. It is a yearly service agreement under which trained technicians regularly inspect, maintain, test, clean, and optimize your CCTV surveillance system.

Instead of calling a technician only after a breakdown occurs, customers with an AMC receive scheduled maintenance visits throughout the contract period. During these visits, technicians inspect every major component, identify potential issues, and perform preventive maintenance to reduce the chances of unexpected failures.

A typical CCTV AMC may include:

  • Camera inspection and cleaning
  • DVR and NVR maintenance
  • Hard disk health checks
  • Power supply testing
  • Cable and connector inspection
  • Network troubleshooting
  • Recording verification
  • Remote viewing checks
  • Mobile app support
  • Firmware updates
  • Performance optimization
  • Emergency breakdown support
  • Priority technical assistance

The exact scope depends on the type of AMC selected, such as Basic AMC, Preventive AMC, or Comprehensive AMC.

Why is CCTV AMC Important?

Many people invest significantly in CCTV installation but overlook ongoing maintenance. A surveillance system that is not maintained regularly may stop recording without the owner’s knowledge, leaving the property vulnerable when security incidents occur.

Regular maintenance helps ensure that:

  • Every camera records properly.
  • Video quality remains clear.
  • Storage devices function correctly.
  • Power supplies remain stable.
  • Network communication stays reliable.
  • Remote monitoring continues to work.
  • Recording backup is always available.
  • Equipment performs efficiently.

Without periodic servicing, small technical issues often develop into expensive repairs or complete equipment failure.

A CCTV AMC helps prevent these situations by identifying problems early and resolving them before they affect your security.

Difference Between CCTV Servicing and CCTV AMC

Many customers assume that one-time servicing and an Annual Maintenance Contract are the same, but they serve different purposes.

One-Time CCTV Servicing

One-time servicing is performed only when a problem occurs or when the customer requests maintenance. It focuses on fixing the immediate issue without providing continuous system monitoring.

Typical examples include:

  • Camera not working
  • DVR not recording
  • Hard disk failure
  • Loose cable repair
  • Power supply replacement
  • Remote viewing issue

While one-time servicing solves the current problem, it does not reduce the risk of future breakdowns.

CCTV Annual Maintenance Contract (AMC)

An AMC is a long-term maintenance plan designed to keep the entire CCTV system healthy throughout the year.

It includes:

  • Scheduled preventive maintenance visits
  • Regular system inspections
  • Cleaning and testing
  • Performance optimization
  • Priority support
  • Early fault detection
  • Emergency assistance
  • Reduced repair costs
  • Improved equipment reliability

Instead of reacting to failures, AMC focuses on preventing them.

Preventive Maintenance – The Biggest Advantage of AMC

Preventive maintenance is the foundation of every professional CCTV AMC.

Rather than waiting for equipment to stop working, technicians perform routine inspections to identify hidden issues before they become major faults.

Preventive maintenance typically includes:

  • Cleaning camera lenses
  • Removing dust from DVR/NVR
  • Checking ventilation
  • Inspecting power supplies
  • Testing recording functionality
  • Verifying hard disk health
  • Checking cable joints
  • Tightening loose connectors
  • Inspecting PoE switches
  • Verifying network connectivity
  • Updating firmware
  • Testing playback quality
  • Checking mobile application access

These regular inspections significantly reduce the chances of unexpected CCTV failures.


Emergency Breakdown Support

Even with proper maintenance, electronic equipment can occasionally develop unexpected faults due to power surges, weather conditions, hardware failure, or accidental damage.

One of the biggest benefits of a CCTV AMC is priority emergency support.

AMC customers generally receive:

  • Faster response times
  • Priority technician visits
  • Quick fault diagnosis
  • Faster repairs
  • Reduced system downtime
  • Remote troubleshooting support
  • Technical guidance

This ensures that your surveillance system is restored as quickly as possible whenever an unexpected issue arises.


Improves Equipment Life

A CCTV system is a valuable long-term investment. Regular maintenance helps protect that investment by extending the lifespan of every component.

Routine servicing helps prevent:

  • Overheating
  • Dust accumulation
  • Corrosion
  • Loose electrical connections
  • Storage failures
  • Power supply damage
  • Network instability
  • Software-related issues

When equipment is maintained properly, cameras, DVRs, NVRs, hard drives, switches, and power supplies generally perform more reliably and last longer.

Replacing equipment is far more expensive than maintaining it regularly.


Saves Money in the Long Run

Many customers avoid AMC because they believe it is an additional expense.

In reality, a CCTV AMC often reduces overall maintenance costs.

Regular inspections help detect:

  • Weak hard disks before failure
  • Loose cables before signal loss
  • Overheating DVRs before hardware damage
  • Water leakage before camera failure
  • Network issues before recording interruptions

Fixing these small problems early is much less expensive than replacing damaged equipment after a major breakdown.

An AMC also reduces the need for frequent emergency service visits, helping businesses and homeowners better manage maintenance costs over time.


Better Security and Continuous Protection

The primary purpose of a CCTV system is security. However, a CCTV system provides protection only when it is fully operational.

A poorly maintained system may experience:

  • Cameras going offline
  • Recording failures
  • Blurry images
  • Night vision problems
  • Storage errors
  • Playback issues
  • Remote monitoring failures

These problems often go unnoticed until an important incident occurs.

With regular AMC inspections, technicians verify that every camera, recorder, storage device, and network connection is functioning correctly, ensuring continuous surveillance and reliable evidence whenever it is needed.


Reduced Downtime

System downtime can create serious security risks for homes and businesses. Every minute a camera is offline increases the possibility of missing critical events.

A CCTV AMC helps minimize downtime by:

  • Detecting faults before failure
  • Performing scheduled preventive maintenance
  • Providing priority emergency support
  • Replacing worn-out components early
  • Maintaining recording reliability
  • Optimizing system performance
  • Ensuring faster repairs

As a result, your surveillance system remains available and dependable throughout the year.


Protect Your CCTV Investment with Professional AMC

A CCTV system is not a one-time installation—it requires regular care to continue delivering reliable security. A CCTV Annual Maintenance Contract (AMC) ensures your cameras, DVRs, NVRs, storage devices, and network components are regularly inspected, cleaned, tested, and optimized. By investing in preventive maintenance, you reduce unexpected breakdowns, extend equipment life, lower repair costs, and maintain uninterrupted surveillance.

At Computers & Security Brothers, our CCTV AMC Services combine preventive maintenance, emergency breakdown support, expert technical assistance, and proactive system care to help homeowners and businesses enjoy reliable security 24/7, 365 days a year.

Our CCTV AMC Services

At Computers & Security Brothers (ComSecBro), we provide comprehensive CCTV AMC Services designed to keep your surveillance system operating at peak performance throughout the year. Our Annual Maintenance Contracts cover every critical component of your CCTV system—from cameras and recorders to storage devices, network equipment, power supplies, and software. Through scheduled preventive maintenance, detailed inspections, and priority breakdown support, we help prevent unexpected failures, improve system reliability, and extend the life of your security investment.

Whether you have a small home CCTV setup or a large multi-location surveillance system, our experienced technicians ensure every device is thoroughly inspected, cleaned, tested, and optimized.

 

Preventive Maintenance

Preventive maintenance is the foundation of every CCTV AMC. Instead of waiting for equipment to fail, our technicians perform scheduled inspections to identify and resolve potential issues before they become costly repairs. During each visit, we check cameras, DVRs, NVRs, hard disks, power supplies, network devices, cables, connectors, and software settings. This proactive approach reduces unexpected downtime, improves reliability, and ensures continuous surveillance.

CCTV Camera Cleaning

Dust, dirt, moisture, bird droppings, insect nests, and spider webs can significantly reduce camera image quality. Our technicians carefully clean camera lenses, protective covers, infrared LEDs, and outdoor housings using professional cleaning methods. Regular cleaning improves day and night image clarity and ensures your cameras capture sharp, usable footage.


Camera Alignment

Over time, cameras can shift due to vibration, weather conditions, or accidental movement. We inspect every camera angle, adjust its position where necessary, and verify that all critical areas such as entrances, exits, parking spaces, corridors, and cash counters remain fully covered. Proper alignment eliminates blind spots and improves overall security coverage.


DVR Maintenance

The Digital Video Recorder (DVR) is the heart of an analog CCTV system. Our DVR maintenance service includes checking recording performance, power supply, video inputs, storage status, cooling fans, network settings, HDMI/VGA output, playback functionality, and firmware version. We also inspect for overheating, dust accumulation, and hardware errors that may affect recording.


NVR Maintenance

For IP surveillance systems, the Network Video Recorder (NVR) plays a crucial role in managing video recording and storage. Our technicians inspect camera connectivity, recording schedules, network configuration, storage utilization, system logs, firmware status, and remote accessibility to ensure uninterrupted recording and smooth operation.


Hard Disk Health Check

A failing hard disk may stop recording without any obvious warning. During every AMC visit, we inspect storage capacity, recording history, disk health, bad sectors, temperature, read/write performance, and storage utilization. Detecting hard disk problems early helps prevent valuable footage from being lost.


Power Supply Inspection

Unstable power is one of the most common causes of CCTV failures. We inspect SMPS units, adapters, power distribution boxes, voltage levels, current output, fuse protection, and overall power stability. Faulty power supplies are identified before they damage expensive CCTV equipment.


Cable Testing

Loose, damaged, or aging cables can result in video loss, signal interference, or cameras going offline. Our technicians test coaxial cables, Cat5e/Cat6 network cables, fiber connections (where applicable), and power cables to verify proper signal transmission and electrical integrity. Any damaged sections are identified for repair or replacement.


Connector Replacement

BNC connectors, RJ45 connectors, DC connectors, and power terminals can become loose or corroded over time. We inspect all cable terminations, replace worn-out connectors when required, and ensure secure, reliable connections that reduce signal loss and intermittent faults.


PoE Switch Inspection

Power over Ethernet (PoE) switches are critical for IP CCTV systems. Our maintenance includes checking power delivery, port functionality, bandwidth utilization, switch temperature, link stability, and network performance. Faulty ports or overloaded switches are identified to prevent camera connectivity issues.


Router Configuration

A properly configured router is essential for remote viewing and network stability. Our technicians verify IP settings, DHCP configuration, DNS, port forwarding (if applicable), bandwidth management, Wi-Fi connectivity, and internet performance. We also ensure the CCTV network is configured securely for reliable remote access.


Remote Viewing Support

Remote monitoring allows users to view live footage from anywhere using a smartphone, tablet, or computer. We verify internet connectivity, cloud services, P2P settings, DDNS (where applicable), and user permissions to ensure smooth and secure remote access.


Mobile App Configuration

Many CCTV users experience difficulties with mobile apps due to device changes or network issues. We configure supported CCTV applications, add devices, troubleshoot login problems, verify live view, playback, notifications, and ensure seamless operation on Android and iOS devices.


Firmware Updates

Manufacturers regularly release firmware updates to improve performance, enhance cybersecurity, fix bugs, and introduce new features. During AMC visits, we check whether compatible firmware updates are available for supported devices and perform updates safely after verifying compatibility.


Software Updates

Apart from firmware, CCTV software and management applications also require periodic updates. We update supported desktop software, monitoring tools, and mobile applications to maintain compatibility, improve performance, and enhance user experience.


Recording Testing

A camera displaying live video does not always guarantee that recording is working properly. Our technicians verify recording schedules, continuous recording, motion recording, playback functionality, backup options, timestamps, and event recording to ensure every important incident is captured.


Motion Detection Testing

Motion detection is widely used to save storage and generate alerts. We test motion sensitivity, detection zones, trigger accuracy, recording activation, and notification functionality to ensure the feature performs correctly while minimizing false alarms.


Human Detection Testing

Modern AI-enabled CCTV cameras offer intelligent human detection capabilities. During maintenance, we verify detection accuracy, event recording, alert generation, and system responsiveness to ensure reliable identification of human movement while reducing unnecessary notifications.


Vehicle Detection Testing

For commercial properties, parking areas, and industrial sites, vehicle detection plays an important role in security. We test vehicle recognition settings, detection zones, event triggers, recording functionality, and system accuracy to ensure reliable monitoring of vehicle movements.


Audio Testing

Where supported, we inspect microphones, speakers, audio recording quality, two-way communication, audio synchronization, and recording playback. Proper audio functionality provides additional evidence and improves surveillance effectiveness.


PTZ Camera Maintenance

Pan-Tilt-Zoom (PTZ) cameras contain moving mechanical parts that require regular inspection. Our technicians test pan, tilt, zoom, preset positions, patrol functions, auto-tracking (if available), motor performance, and control responsiveness. Regular maintenance helps prevent mechanical wear and ensures smooth operation.


IP Camera Maintenance

IP cameras depend on both hardware and network performance. We inspect network connectivity, IP addressing, bandwidth utilization, image quality, firmware, PoE functionality, storage configuration, and camera settings to maintain stable operation.


Analog Camera Maintenance

Analog HD cameras remain widely used in homes and businesses. We inspect video quality, BNC connectors, power supplies, coaxial cables, infrared illumination, mounting brackets, and recording compatibility with DVR systems.


Wi-Fi Camera Maintenance

Wireless CCTV cameras require stable Wi-Fi connectivity to function properly. Our technicians inspect signal strength, wireless configuration, router compatibility, cloud connectivity, storage settings, firmware, mobile application integration, and recording functionality to ensure uninterrupted performance.


UPS Inspection

An uninterrupted power supply (UPS) helps keep CCTV systems operational during power outages. We inspect battery health, charging status, backup duration, load capacity, wiring, and overall UPS performance to ensure continuous surveillance during electrical interruptions.


Electrical Safety Check

Electrical faults can damage CCTV equipment and create safety hazards. We inspect earthing, voltage fluctuations, surge protection, electrical panels, power distribution, exposed wiring, insulation condition, and grounding to improve both equipment safety and operational reliability.


Password Recovery & Access Management

Forgotten passwords can prevent users from accessing their CCTV systems. Subject to ownership verification and manufacturer-supported procedures, we assist with password recovery, administrator account configuration, user management, secure password updates, and access permission settings to restore authorized access while maintaining system security.


System Optimization

As CCTV systems age, settings may require adjustment to maintain performance. We optimize recording schedules, storage utilization, image quality, network bandwidth, compression settings, AI features, playback speed, and overall system configuration to improve efficiency and maximize available resources.


Emergency Breakdown Support

Unexpected equipment failures can occur despite regular maintenance. One of the biggest advantages of our CCTV AMC is priority emergency support. Our technicians respond promptly to diagnose and resolve issues such as offline cameras, recording failures, power supply problems, network faults, hard disk errors, remote viewing issues, and other technical problems. Fast response minimizes downtime and helps restore your surveillance system as quickly as possible.


Complete CCTV AMC Solutions from Computers & Security Brothers

At Computers & Security Brothers, our CCTV AMC Services are designed to deliver complete peace of mind through scheduled preventive maintenance, detailed system inspections, professional cleaning, firmware and software updates, performance optimization, and priority emergency support. We maintain Analog CCTV, HD CCTV, IP CCTV, Wi-Fi Cameras, PTZ Cameras, DVRs, NVRs, PoE switches, storage devices, UPS systems, and networking equipment from leading brands such as Hikvision, Dahua, CP Plus, UNV, TP-Link VIGI, EZVIZ, Honeywell, Bosch, Panasonic, Matrix, Sparsh, Secureye, TVT, Godrej, and many others.

With 12+ years of industry experience, our goal is to keep your surveillance system running 24/7, reduce unexpected failures, extend equipment life, and ensure your home or business remains protected all year round through reliable, professional, and affordable CCTV Annual Maintenance Contract (AMC) Services.

Types of CCTV AMC Plans

Every CCTV system has different maintenance requirements depending on its size, usage, and installation environment. A home CCTV system with four cameras requires a different level of maintenance than a factory with hundreds of surveillance cameras operating 24/7. To meet these varying needs, Computers & Security Brothers (ComSecBro) offers flexible CCTV Annual Maintenance Contract (AMC) plans that provide reliable system care, preventive maintenance, and technical support throughout the year.

Among the available options, the Comprehensive CCTV AMC is the most complete and worry-free maintenance solution. It is designed for organizations where continuous surveillance is critical and any downtime can lead to security risks, operational disruptions, or financial losses.

Comprehensive CCTV AMC

A Comprehensive CCTV AMC is a complete maintenance package that covers not only scheduled preventive maintenance but also labor charges, priority technical support, and replacement of eligible faulty parts as per the contract terms. It is the ideal choice for businesses that want maximum protection for their CCTV investment without worrying about unexpected maintenance expenses.

Unlike basic maintenance agreements, a Comprehensive AMC provides an end-to-end solution where experienced technicians regularly inspect the system, resolve technical issues, optimize performance, and replace covered components whenever required.

This type of AMC ensures your surveillance system remains operational throughout the year with minimal interruption.

Parts Replacement

One of the biggest advantages of a Comprehensive CCTV AMC is the inclusion of parts replacement for components covered under the agreement.

Electronic components naturally wear out over time due to continuous operation, environmental conditions, voltage fluctuations, or aging. Instead of paying separately for every replacement, eligible faulty components are replaced according to the AMC terms and conditions.

Depending on the agreement, covered items may include:

  • Power adapters and SMPS units
  • BNC and RJ45 connectors
  • Patch cords
  • Video baluns
  • Power distribution accessories
  • Selected cables
  • Storage devices (if included in the contract)
  • Camera accessories
  • Network accessories
  • Other approved replacement components

By replacing faulty parts before they cause major failures, the surveillance system remains reliable and continues to deliver high-quality performance.


Labor Charges Included

Hiring technicians separately for every service visit can significantly increase maintenance costs over time.

Under a Comprehensive CCTV AMC, labor charges for covered maintenance and repair work are included in the contract, eliminating the need to pay technician visit fees for every service request covered by the agreement.

This includes professional services such as:

  • Camera inspection
  • DVR and NVR servicing
  • Device troubleshooting
  • Camera realignment
  • Recording configuration
  • Cable inspection
  • Network diagnostics
  • Mobile application support
  • Firmware updates
  • Performance optimization
  • System testing

Having labor costs included makes annual maintenance more predictable and budget-friendly.


Regular Preventive Maintenance Visits

The key objective of an AMC is to prevent problems before they occur.

Our Comprehensive AMC includes scheduled preventive maintenance visits throughout the contract period. During each visit, our technicians perform a complete health check of the surveillance system.

Maintenance activities typically include:

  • Camera cleaning
  • Lens inspection
  • Camera angle verification
  • DVR inspection
  • NVR maintenance
  • Hard disk health check
  • Power supply testing
  • Cable inspection
  • Connector tightening
  • PoE switch testing
  • Router verification
  • Recording test
  • Playback verification
  • Motion detection testing
  • AI feature testing
  • Firmware updates
  • Software updates
  • Remote viewing verification
  • Mobile app testing
  • UPS inspection
  • Electrical safety check

These regular inspections help identify hidden issues before they affect system performance.


Unlimited Breakdown Support

Even with preventive maintenance, unexpected equipment failures can still occur due to factors such as:

  • Power surges
  • Lightning damage
  • Network failures
  • Hardware malfunction
  • Environmental conditions
  • Accidental cable damage
  • Storage failure
  • Software issues

A Comprehensive CCTV AMC includes priority breakdown support, allowing customers to report covered faults whenever they occur during the contract period.

Our support team provides prompt technical assistance to restore system functionality as quickly as possible.

Typical breakdown support includes:

  • Offline cameras
  • DVR not recording
  • NVR storage issues
  • Hard disk problems
  • Network connectivity issues
  • Remote viewing failure
  • Camera video loss
  • Image quality issues
  • Power supply faults
  • Recording playback errors

This proactive support minimizes security risks and ensures continuous surveillance.


Priority Service Response

When security systems stop functioning, every minute matters.

Comprehensive AMC customers receive priority service, ensuring their service requests are handled ahead of non-contract customers whenever possible.

Priority service offers several benefits:

  • Faster response time
  • Quicker technician dispatch
  • Reduced waiting period
  • Faster troubleshooting
  • Faster restoration of recording
  • Dedicated AMC support
  • Improved customer experience

This is particularly valuable for businesses where uninterrupted surveillance is essential for daily operations.


Benefits of a Comprehensive CCTV AMC

Choosing a Comprehensive AMC offers several long-term advantages beyond routine maintenance.

Predictable Maintenance Costs

Instead of paying separately for inspections, repairs, technician visits, and covered replacement components, businesses benefit from a single annual maintenance agreement that simplifies budgeting and reduces unexpected expenses.

Maximum System Reliability

Routine inspections, preventive maintenance, and prompt repairs help keep every camera, recorder, storage device, and network component functioning reliably throughout the year.

Longer Equipment Life

Regular servicing reduces wear and tear, prevents overheating, minimizes dust accumulation, and helps extend the service life of cameras, DVRs, NVRs, hard drives, switches, and power supplies.

Better Video Quality

Clean lenses, properly aligned cameras, updated firmware, and optimized recording settings ensure clear images and dependable video evidence when it matters most.

Reduced Downtime

With scheduled maintenance and priority breakdown support, potential problems are identified early and resolved quickly, helping to minimize interruptions in surveillance coverage.

Improved Security

A well-maintained CCTV system is more likely to capture clear footage, record events continuously, and remain accessible through remote monitoring—providing stronger protection for people, property, and business operations.


Best for Factories

Factories often operate around the clock and contain valuable machinery, inventory, and restricted production areas.

A Comprehensive AMC helps ensure:

  • Continuous monitoring of production zones
  • Reliable recording of operations
  • Reduced security risks
  • Early detection of equipment faults
  • Minimal downtime during maintenance
  • Faster response to CCTV failures

Reliable surveillance also supports workplace safety investigations and operational monitoring.


Best for Offices

Modern offices rely on CCTV systems for employee safety, visitor monitoring, asset protection, and access management.

A Comprehensive AMC keeps office surveillance systems operating efficiently by providing:

  • Regular preventive maintenance
  • Remote viewing support
  • Reliable recording
  • Priority repairs
  • Camera cleaning
  • Network optimization
  • Storage health monitoring

This ensures business continuity without interruptions caused by CCTV failures.


Best for Industries

Industrial facilities often have large CCTV networks covering warehouses, production areas, loading bays, parking lots, and perimeter security.

A Comprehensive AMC is particularly suitable because it provides:

  • Scheduled maintenance across multiple locations
  • Priority technical support
  • Faster fault resolution
  • System optimization
  • Network diagnostics
  • Recording verification
  • Long-term equipment reliability

Maintaining a large surveillance infrastructure requires proactive servicing rather than reactive repairs.


Best for Hospitals

Hospitals require uninterrupted surveillance to protect patients, visitors, medical staff, sensitive equipment, pharmacies, emergency departments, and restricted areas.

A Comprehensive AMC supports healthcare facilities by ensuring:

  • Continuous recording
  • Reliable camera performance
  • Secure remote monitoring
  • Fast breakdown response
  • Routine preventive inspections
  • Proper maintenance of critical surveillance equipment

This helps hospitals maintain a safe environment while supporting operational efficiency and incident investigations.


Why Choose Computers & Security Brothers for Comprehensive CCTV AMC?

With 12+ years of experience in CCTV installation, maintenance, and repair, Computers & Security Brothers delivers dependable Comprehensive AMC solutions for organizations of every size. Our skilled technicians maintain Analog CCTV, HD CCTV, IP Cameras, PTZ Cameras, Wi-Fi Cameras, DVRs, NVRs, PoE switches, UPS systems, storage devices, and networking equipment from leading brands such as Hikvision, Dahua, CP Plus, UNV, TP-Link VIGI, EZVIZ, Honeywell, Bosch, Panasonic, Matrix, Secureye, Sparsh, TVT, and Godrej.

Our goal is to provide preventive maintenance, regular service visits, covered parts replacement (as per contract), labor support, unlimited breakdown assistance, and priority service, ensuring your CCTV system remains reliable, secure, and operational throughout the year. Whether you manage a factory, office, industrial facility, hospital, educational institution, warehouse, or commercial building, our Comprehensive CCTV AMC gives you the confidence that your surveillance system is always ready to protect what matters most.

Non-Comprehensive CCTV AMC

A Non-Comprehensive CCTV Annual Maintenance Contract (AMC) is a cost-effective maintenance plan designed for customers who want regular servicing, preventive maintenance, and professional technical support without including the cost of replacement parts. This type of AMC focuses on keeping your CCTV system in good working condition through scheduled inspections, troubleshooting, and maintenance, while any defective components that require replacement are charged separately.

Non-Comprehensive AMC is an excellent choice for customers whose CCTV systems are relatively new, well-maintained, or have a lower risk of hardware failures. It provides peace of mind through regular maintenance while keeping the annual AMC cost more affordable than a Comprehensive AMC.

At Computers & Security Brothers (ComSecBro), our Non-Comprehensive AMC helps homeowners, offices, retail stores, schools, clinics, apartments, warehouses, and small businesses maintain reliable surveillance without the higher cost of a fully comprehensive maintenance contract.

Labour Charges Included

One of the biggest benefits of a Non-Comprehensive AMC is that labour charges for covered maintenance and troubleshooting are included. Customers do not have to pay separate technician visit charges for routine inspections, preventive maintenance, or diagnosing faults covered under the AMC.

Our experienced technicians carry out all necessary maintenance tasks, identify technical issues, and restore normal system operation whenever possible without additional labour costs.

Covered labour services typically include:

  • CCTV system inspection
  • Camera maintenance
  • DVR and NVR servicing
  • Camera cleaning
  • Camera alignment
  • Cable inspection
  • Connector checking
  • Network diagnostics
  • Remote viewing support
  • Mobile application configuration
  • Recording verification
  • Firmware and software updates (where supported)
  • Basic system configuration
  • Fault diagnosis and troubleshooting

If a hardware component needs replacement, only the cost of the replacement part is charged, while the labour for installation is generally covered as per the AMC agreement.

Preventive Maintenance

Preventive maintenance is the core feature of every Non-Comprehensive AMC. Instead of waiting for a camera or recorder to fail, our technicians perform scheduled maintenance visits to identify and resolve potential issues before they become major problems.

During preventive maintenance visits, we typically perform:

  • Camera cleaning
  • Lens inspection
  • Camera angle adjustment
  • DVR inspection
  • NVR maintenance
  • Hard disk health check
  • Recording test
  • Playback verification
  • Power supply inspection
  • Cable testing
  • Connector inspection
  • PoE switch testing
  • Router and network verification
  • Mobile app testing
  • Remote viewing check
  • Firmware updates (where supported)
  • Software updates
  • Motion detection testing
  • AI feature testing (if supported)
  • Electrical safety inspection

Regular preventive maintenance improves system reliability, reduces unexpected breakdowns, and helps extend the lifespan of CCTV equipment.


Complete System Inspection

A CCTV system consists of multiple interconnected devices. If even one component develops a fault, it can affect the performance of the entire surveillance system.

Our comprehensive inspection process covers:

  • CCTV cameras
  • DVRs
  • NVRs
  • Hard disks
  • Power supplies
  • Adapters
  • UPS systems
  • Network switches
  • PoE switches
  • Routers
  • Internet connectivity
  • Cable routes
  • Connectors
  • Recording status
  • Storage utilization
  • Camera image quality
  • Infrared functionality
  • Remote monitoring

By inspecting every component, we can detect hidden issues before they affect security.


Professional Troubleshooting

When a problem occurs, accurate troubleshooting is essential to restore normal operation quickly.

Our technicians diagnose a wide range of CCTV issues, including:

  • Camera not working
  • Camera offline
  • DVR not recording
  • NVR recording failure
  • No video signal
  • Poor image quality
  • Night vision problems
  • Hard disk errors
  • Remote viewing issues
  • Mobile app problems
  • Network connectivity failures
  • PoE switch faults
  • Power supply issues
  • Camera synchronization errors
  • Playback problems

After identifying the root cause, we recommend the most suitable repair or replacement solution.


What is Not Included in a Non-Comprehensive AMC?

Although a Non-Comprehensive AMC includes labour, inspections, and preventive maintenance, it does not include the cost of hardware replacement. If any component fails due to normal wear and tear, electrical damage, environmental factors, or accidental damage, the replacement part is billed separately unless otherwise specified in the contract.

Typical exclusions may include:

  • CCTV camera replacement
  • DVR replacement
  • NVR replacement
  • Hard disk replacement
  • SMPS or power adapter replacement
  • PoE switch replacement
  • Network switch replacement
  • Router replacement
  • UPS battery replacement
  • Monitor replacement
  • Cable replacement (large sections or complete rewiring)
  • New connectors and accessories (unless specified)
  • Installation of additional cameras
  • System upgrades or expansion
  • Civil work, drilling, trenching, or conduit installation
  • Damage caused by lightning, fire, flooding, water ingress, rodents, vandalism, theft, or other external factors
  • Damage due to electrical surges or improper power supply
  • Consumable items not covered under the agreement

Note: The exact inclusions and exclusions may vary depending on the AMC package and the terms agreed upon at the time of contract.


Benefits of a Non-Comprehensive CCTV AMC

A Non-Comprehensive AMC offers several practical advantages for customers who want dependable maintenance at a lower annual cost:

  • Lower AMC cost compared to a Comprehensive AMC
  • Regular preventive maintenance to reduce unexpected failures
  • Included labour charges for covered maintenance visits
  • Professional troubleshooting by experienced technicians
  • Early detection of technical issues before they become major faults
  • Improved CCTV performance and recording reliability
  • Extended equipment lifespan through routine servicing
  • Better image quality with regular camera cleaning and alignment
  • Priority support for AMC customers
  • Reduced downtime and improved security

Who Should Choose a Non-Comprehensive AMC?

A Non-Comprehensive AMC is ideal for:

  • Residential homes and villas
  • Apartments and housing societies
  • Retail shops and showrooms
  • Small and medium-sized offices
  • Schools and coaching institutes
  • Clinics and diagnostic centres
  • Restaurants and cafés
  • Warehouses with newer CCTV systems
  • Businesses looking for economical annual maintenance

It is especially suitable for customers who prefer to pay for replacement parts only when needed while still benefiting from regular maintenance and expert technical support.


Reliable CCTV Maintenance from Computers & Security Brothers

At Computers & Security Brothers, we provide flexible Non-Comprehensive CCTV AMC Services that combine scheduled preventive maintenance, detailed inspections, professional troubleshooting, and skilled labour support to keep your surveillance system operating efficiently. Our experienced technicians maintain Analog CCTV, HD CCTV, IP Cameras, Wi-Fi Cameras, PTZ Cameras, DVRs, NVRs, PoE switches, and networking equipment from leading brands such as Hikvision, Dahua, CP Plus, UNV, TP-Link VIGI, EZVIZ, Honeywell, Bosch, Panasonic, Matrix, Sparsh, Secureye, TVT, and Godrej.

With regular servicing and expert care, our Non-Comprehensive AMC helps reduce breakdowns, improve system reliability, and protect your security investment—all while keeping maintenance costs affordable and transparent.

Customized CCTV AMC Plans

Every property has different security requirements, which means a single maintenance package cannot meet everyone’s needs. A Customized CCTV Annual Maintenance Contract (AMC) is designed to provide flexible maintenance solutions based on the size of the CCTV system, the number of cameras, the type of equipment installed, business operations, and the customer’s budget.

At Computers & Security Brothers (ComSecBro), we understand that the maintenance needs of a 4-camera home CCTV system are very different from those of a corporate office with multiple DVRs, IP cameras, and network switches. That’s why we offer Customized CCTV AMC Plans that are tailored to your specific surveillance requirements.

Our custom AMC packages allow customers to choose the services they need, the number of preventive maintenance visits, the level of technical support, and the scope of coverage. Whether you require basic annual inspections or a fully managed maintenance solution with priority support, we can design an AMC plan that fits your property and operational needs.

Customized AMC for Homes

Homeowners rely on CCTV systems to protect their families, vehicles, and personal belongings. Even a small surveillance system requires regular maintenance to ensure every camera is recording properly and remote viewing remains accessible.

Our customized residential AMC plans are suitable for:

  • Independent houses
  • Villas
  • Flats
  • Builder floors
  • Farmhouses
  • Holiday homes

Home CCTV AMC services may include:

  • Scheduled preventive maintenance
  • Camera cleaning
  • Camera angle adjustment
  • DVR or NVR inspection
  • Hard disk health check
  • Mobile app configuration
  • Remote viewing support
  • Recording verification
  • Firmware updates (where supported)
  • Power supply inspection
  • Cable and connector inspection
  • Emergency troubleshooting

These maintenance visits help ensure your home security system remains reliable throughout the year.


Customized AMC for Apartments & Residential Societies

Apartment complexes and gated communities often have large CCTV networks covering entrance gates, lifts, parking areas, corridors, clubhouses, children's play areas, boundary walls, and common facilities.

Managing these surveillance systems requires systematic maintenance and regular inspections.

Our customized AMC for apartments can include:

  • Maintenance of multiple DVRs and NVRs
  • Common area camera inspection
  • Basement and parking surveillance checks
  • Lift camera testing
  • Security gate camera maintenance
  • Network switch inspection
  • Fiber and LAN connectivity checks
  • Hard disk health monitoring
  • UPS inspection
  • Recording verification
  • Remote monitoring support
  • Preventive maintenance schedules
  • Priority breakdown support

Regular servicing helps housing societies maintain uninterrupted surveillance for residents and visitors while reducing unexpected equipment failures.


Customized AMC for Schools & Educational Institutions

Schools, colleges, coaching centres, and universities depend on CCTV systems to ensure the safety of students, staff, visitors, and school property. Surveillance also helps monitor entrances, classrooms, laboratories, libraries, corridors, playgrounds, and parking areas.

Our customized AMC plans for educational institutions focus on maintaining continuous surveillance with minimal disruption to daily activities.

Services may include:

  • Scheduled maintenance during non-teaching hours
  • Camera cleaning and alignment
  • DVR and NVR maintenance
  • Recording and playback testing
  • Hard disk inspections
  • Network performance checks
  • Mobile monitoring support for administrators
  • Firmware and software updates
  • Motion detection testing
  • Electrical safety inspection
  • Emergency fault resolution

By maintaining the CCTV system regularly, schools can improve campus security and ensure critical footage is always available when required.


Customized AMC for Warehouses & Logistics Facilities

Warehouses and logistics centres operate in environments where dust, heavy vehicle movement, loading activities, and continuous operations can impact CCTV equipment. Reliable surveillance is essential for protecting inventory, monitoring loading bays, preventing theft, and improving operational security.

Our warehouse AMC plans are designed to address these demanding conditions and typically include:

  • Maintenance of indoor and outdoor cameras
  • High-mounted camera inspections
  • Camera cleaning to remove dust and debris
  • DVR and NVR servicing
  • Hard disk performance checks
  • Network cable testing
  • PoE switch inspection
  • Remote monitoring support
  • Motion and AI detection testing
  • UPS and power supply inspection
  • Recording verification
  • Priority breakdown response

Routine maintenance helps reduce downtime and ensures continuous monitoring of valuable goods and warehouse operations.


Customized AMC for Corporate Offices

Corporate offices often use CCTV systems to monitor reception areas, workspaces, conference rooms, server rooms, parking areas, access points, and restricted zones. These systems are integrated into daily operations and require professional maintenance to ensure consistent performance.

Our customized AMC solutions for corporate offices can be tailored to single-office locations or multi-branch organizations.

Services may include:

  • Preventive maintenance visits
  • Camera cleaning and alignment
  • DVR and NVR maintenance
  • IP camera health checks
  • Network diagnostics
  • Router and PoE switch inspection
  • Hard disk monitoring
  • Recording schedule verification
  • Remote viewing configuration
  • Mobile application support
  • Firmware and software updates
  • Electrical safety inspection
  • Emergency technical support
  • Detailed maintenance reports after every visit

A professionally maintained CCTV system enhances workplace security, supports compliance requirements, and helps organizations respond quickly to security incidents.


Flexible Coverage Based on Your Requirements

One of the biggest advantages of a Customized AMC is the flexibility to build a maintenance plan around your exact needs. Depending on your CCTV infrastructure, you can customize:

  • Number of CCTV cameras covered
  • Analog, IP, PTZ, or Wi-Fi camera support
  • DVR and NVR maintenance
  • Preventive maintenance visit frequency
  • Comprehensive or Non-Comprehensive coverage
  • Remote troubleshooting support
  • On-site emergency response
  • Firmware and software updates
  • Hard disk health monitoring
  • Network equipment maintenance
  • UPS and power supply inspection
  • Annual system health reports
  • Priority service response

This allows customers to pay only for the services they require while ensuring complete protection for their surveillance system.


Benefits of Choosing a Customized CCTV AMC

A customized maintenance contract provides several long-term benefits:

  • Maintenance tailored to your property and business operations
  • Flexible coverage based on equipment and budget
  • Improved CCTV performance and recording reliability
  • Reduced risk of unexpected equipment failures
  • Longer lifespan for cameras, DVRs, NVRs, and networking devices
  • Faster technical support when issues arise
  • Better planning for maintenance and operating costs
  • Regular inspections to detect potential faults early
  • Reliable surveillance with minimal downtime
  • Scalable plans that can grow as your CCTV system expands

Why Choose Computers & Security Brothers for Customized CCTV AMC?

With 12+ years of experience in CCTV installation, repair, and maintenance, Computers & Security Brothers provides customized AMC solutions for homes, apartments, schools, warehouses, corporate offices, hospitals, factories, retail stores, and commercial buildings. Our experienced technicians maintain Analog CCTV, HD CCTV, IP Cameras, PTZ Cameras, Wi-Fi Cameras, DVRs, NVRs, PoE switches, UPS systems, storage devices, and networking equipment from leading brands including Hikvision, Dahua, CP Plus, UNV, TP-Link VIGI, EZVIZ, Honeywell, Bosch, Panasonic, Matrix, Secureye, Sparsh, TVT, and Godrej.

Whether you need a simple annual maintenance plan for a small home or a fully customized AMC for a large enterprise, we create a solution that matches your security requirements, operational priorities, and budget—ensuring your CCTV system remains reliable, efficient, and ready to protect your property throughout the year.

CCTV Systems Covered Under AMC

A professional CCTV Annual Maintenance Contract (AMC) should cover much more than just CCTV cameras. A modern surveillance system consists of multiple interconnected devices, including cameras, recording equipment, storage drives, networking hardware, power supplies, displays, and integrated security systems. If any one of these components fails, it can affect the performance of the entire surveillance system.

At Computers & Security Brothers (ComSecBro), our CCTV AMC Services cover a wide range of surveillance equipment used in residential, commercial, industrial, and institutional environments. Our experienced technicians inspect, clean, test, configure, and maintain every major component to ensure reliable operation, uninterrupted recording, and long-term performance.

Analog CCTV Systems

Analog CCTV systems remain one of the most widely used surveillance solutions for homes, shops, offices, schools, and small businesses. These systems use coaxial cables to transmit video signals to a Digital Video Recorder (DVR).

Our AMC services for Analog CCTV systems include:

  • Camera inspection and cleaning
  • Video quality testing
  • Cable inspection
  • BNC connector checking
  • DVR maintenance
  • Power supply testing
  • Recording verification
  • Camera alignment
  • Night vision testing
  • Preventive maintenance

Regular servicing ensures stable video transmission and reliable recording.

HD CCTV Systems

HD CCTV systems provide significantly better image quality than traditional analog cameras while still using coaxial cable infrastructure. Technologies such as HD-TVI, HD-CVI, and AHD deliver high-definition surveillance without requiring a complete network upgrade.

Our maintenance includes:

  • HD camera inspection
  • Video clarity optimization
  • DVR compatibility checks
  • Recording quality verification
  • Cable testing
  • Connector inspection
  • Power supply diagnostics
  • Firmware updates (where supported)

Proper maintenance helps maintain crystal-clear surveillance footage.

IP Camera Systems

IP Cameras are widely used in modern surveillance installations because they provide high-resolution video, advanced AI features, and network-based monitoring.

Since IP cameras rely on both hardware and networking, our AMC includes:

  • Network connectivity checks
  • IP configuration verification
  • PoE testing
  • Image quality optimization
  • Firmware updates
  • Bandwidth monitoring
  • Recording verification
  • Remote viewing support
  • Camera cleaning
  • AI feature testing

Routine maintenance keeps IP surveillance systems secure, stable, and efficient.

Dome Cameras

Dome cameras are commonly installed in offices, retail stores, hotels, hospitals, educational institutions, and residential buildings due to their compact design and wide-angle coverage.

Our AMC services include:

  • Dome cover cleaning
  • Lens cleaning
  • Image quality inspection
  • Camera angle adjustment
  • Infrared testing
  • Mounting inspection
  • Recording verification
  • Night vision testing

Clean dome covers help maintain sharp image quality.


Bullet Cameras

Bullet cameras are ideal for outdoor surveillance and long-distance monitoring. Because they are exposed to weather, dust, and environmental conditions, they require regular maintenance.

Our technicians inspect:

  • Weatherproof housing
  • Lens cleanliness
  • Mounting stability
  • Water ingress
  • Infrared performance
  • Cable condition
  • Camera alignment
  • Recording functionality

Regular servicing improves outdoor camera reliability.


Turret Cameras

Turret cameras combine excellent image quality with reduced infrared reflection, making them popular for indoor and outdoor applications.

AMC services include:

  • Lens cleaning
  • Camera positioning
  • Night vision inspection
  • Mounting check
  • Image optimization
  • Firmware verification
  • Recording tests

Proper maintenance ensures optimal video performance throughout the year.


PTZ Cameras

Pan-Tilt-Zoom (PTZ) cameras are widely used in airports, factories, parking areas, warehouses, campuses, and large commercial properties.

Because PTZ cameras contain moving mechanical parts, they require specialized maintenance.

Our technicians inspect:

  • Pan movement
  • Tilt movement
  • Zoom performance
  • Preset positions
  • Patrol functions
  • Auto-tracking (if supported)
  • Motor performance
  • Control response
  • Network connectivity

Routine servicing helps prevent mechanical wear and ensures smooth operation.


Wi-Fi Cameras

Wireless CCTV cameras provide convenient installation for homes and small offices but rely heavily on stable network connectivity.

Our AMC includes:

  • Wi-Fi signal testing
  • Router connectivity verification
  • Cloud connection checks
  • Mobile app support
  • Firmware updates
  • Recording verification
  • Image quality optimization
  • Storage inspection

Regular maintenance improves wireless stability and remote monitoring performance.


DVR (Digital Video Recorder)

The DVR is responsible for recording and managing Analog and HD CCTV systems.

Our DVR maintenance includes:

  • Recording inspection
  • Hard disk health check
  • HDMI/VGA testing
  • Cooling system inspection
  • Firmware updates
  • Network verification
  • Playback testing
  • Backup testing
  • Power supply inspection
  • Error log review

Proper DVR maintenance prevents recording failures.


NVR (Network Video Recorder)

An NVR records video from IP cameras and serves as the central management system for IP surveillance networks.

Our AMC covers:

  • Camera connectivity
  • Storage management
  • Recording schedules
  • Playback verification
  • Firmware updates
  • Network optimization
  • Remote viewing configuration
  • System diagnostics

Routine servicing improves reliability and performance.


Hard Disk

The hard disk stores surveillance footage and is one of the most critical components of a CCTV system.

During every AMC visit we inspect:

  • Disk health
  • Storage utilization
  • Bad sectors
  • Recording status
  • Temperature
  • SMART diagnostics (where supported)
  • Read/write performance

Early detection of hard disk problems helps prevent data loss.


PoE Switch

Power over Ethernet (PoE) switches supply both power and data to IP cameras through a single Ethernet cable.

Our maintenance includes:

  • Port testing
  • Power output verification
  • Bandwidth utilization
  • Link stability
  • Temperature inspection
  • Network performance testing
  • Cable connectivity checks

Proper maintenance ensures stable communication between cameras and the NVR.


Network Switch

Standard network switches are an essential part of larger CCTV systems that require efficient data communication.

Our AMC includes:

  • Port inspection
  • Cable testing
  • Network diagnostics
  • Throughput verification
  • Link stability testing
  • Physical inspection
  • Configuration verification

Maintaining network switches improves overall surveillance performance.


SMPS (Power Supply)

A reliable Switch Mode Power Supply (SMPS) ensures stable power delivery to cameras and recording devices.

Our inspection includes:

  • Voltage output testing
  • Current measurement
  • Heat inspection
  • Fuse testing
  • Wiring verification
  • Power distribution checks
  • Safety inspection

Stable power reduces equipment failures.


UPS (Uninterruptible Power Supply)

A UPS keeps surveillance systems running during power failures and protects equipment from sudden shutdowns.

Our AMC services include:

  • Battery health testing
  • Backup time verification
  • Charging inspection
  • Load testing
  • Input/output voltage checks
  • Wiring inspection
  • Alarm testing

Regular UPS maintenance helps maintain uninterrupted security.


Monitor

Security monitors allow operators to view live footage and playback recordings.

Our technicians inspect:

  • Display quality
  • Resolution
  • Brightness
  • HDMI/VGA connections
  • Power supply
  • Screen performance
  • Display settings

A properly functioning monitor ensures effective surveillance monitoring.


Video Wall

Video walls are commonly used in command centers, security control rooms, airports, factories, malls, and corporate offices where multiple camera feeds must be monitored simultaneously.

Our AMC services include:

  • Display synchronization
  • Screen alignment
  • Controller inspection
  • Input signal verification
  • Cable inspection
  • Display calibration
  • Hardware diagnostics
  • Performance testing

Regular maintenance keeps video walls operating smoothly and minimizes display disruptions.


Access Control Integration

Many organizations integrate CCTV with Access Control Systems to enhance security and monitor entry and exit points.

As part of our AMC, we verify the integration between surveillance and access control systems by checking:

  • Camera-to-door event linkage
  • Recording during access events
  • Time synchronization
  • Network communication
  • Event logging
  • Software configuration
  • User access verification

This integration helps improve security, accountability, and incident investigations.


Video Door Phone Integration

Video Door Phone (VDP) systems are often connected with CCTV infrastructure to provide visual visitor verification and controlled access for homes, apartments, villas, offices, and commercial buildings.

Our AMC services for integrated Video Door Phone systems include:

  • Camera testing
  • Display unit inspection
  • Audio quality checks
  • Door release functionality
  • Indoor monitor verification
  • Network connectivity
  • Mobile app integration (where supported)
  • Recording verification
  • Firmware updates (where supported)

Routine maintenance ensures clear communication, reliable visitor identification, and smooth integration with your overall security system.


Complete CCTV AMC Coverage by Computers & Security Brothers

At Computers & Security Brothers, we provide end-to-end AMC support for every major component of your surveillance infrastructure—not just the cameras. Our experienced technicians maintain Analog CCTV, HD CCTV, IP Cameras, Dome Cameras, Bullet Cameras, Turret Cameras, PTZ Cameras, Wi-Fi Cameras, DVRs, NVRs, Hard Disks, PoE Switches, Network Switches, SMPS units, UPS systems, Monitors, Video Walls, Access Control integrations, and Video Door Phone systems.

With 12+ years of industry experience, we help homeowners, businesses, factories, hospitals, schools, warehouses, and corporate offices keep their security systems running efficiently through preventive maintenance, regular inspections, performance optimization, and priority technical support. Our comprehensive AMC services ensure your surveillance system remains reliable, secure, and ready to protect your property 24 hours a day, 365 days a year.

CCTV Brands We Support

At Computers & Security Brothers (ComSecBro), we provide professional CCTV AMC Services for surveillance systems from almost all major national and international brands. Whether your CCTV system is installed in a home, office, retail store, factory, warehouse, hospital, school, apartment, or commercial building, our experienced technicians are trained to maintain a wide variety of CCTV cameras, DVRs, NVRs, storage devices, networking equipment, and integrated security solutions.

Our AMC services include preventive maintenance, camera cleaning, DVR and NVR servicing, firmware updates, recording verification, hard disk health checks, remote viewing support, troubleshooting, performance optimization, and emergency breakdown support for both legacy and modern surveillance systems.

Below are some of the leading CCTV brands we support.

Hikvision

Hikvision is one of the world's leading CCTV manufacturers, offering Analog HD cameras, IP cameras, PTZ cameras, AI-powered surveillance systems, DVRs, NVRs, and video management software. Our AMC services for Hikvision include camera maintenance, firmware updates, AI feature testing, recording verification, remote viewing support, and complete system health inspections.


Dahua

Dahua provides advanced surveillance solutions for residential, commercial, and industrial applications. We maintain Dahua CCTV cameras, DVRs, NVRs, PTZ cameras, PoE switches, and AI-enabled systems through preventive maintenance, troubleshooting, software updates, and network optimization.


CP Plus

CP Plus is one of India's most trusted CCTV brands, widely used in homes, offices, retail stores, and educational institutions. Our technicians provide complete AMC support for CP Plus Analog, HD, and IP CCTV systems, including camera cleaning, recorder maintenance, recording tests, firmware updates, and remote monitoring support.


UNV (Uniview)

UNV is known for its high-performance IP surveillance systems. Our AMC services include maintenance of UNV IP cameras, NVRs, PoE switches, AI analytics, network diagnostics, firmware upgrades, and storage management to ensure reliable surveillance.


TVT

TVT Digital Technology offers cost-effective CCTV solutions for businesses and residential properties. We provide preventive maintenance, DVR and NVR servicing, camera testing, firmware updates, and troubleshooting for TVT surveillance equipment.


Honeywell

Honeywell surveillance systems are widely used in commercial buildings, industrial facilities, hospitals, and enterprise security projects. Our AMC services include maintenance of Honeywell CCTV cameras, network video recorders, storage systems, and integrated security infrastructure.


Bosch

Bosch CCTV systems are recognized for their premium image quality, intelligent analytics, and enterprise-grade reliability. Our experienced technicians maintain Bosch cameras, recording devices, AI-enabled surveillance features, firmware, networking equipment, and integrated security systems.


Panasonic

Panasonic surveillance solutions are commonly installed in offices, educational institutions, government buildings, and industrial facilities. Our AMC covers Panasonic cameras, DVRs, NVRs, networking equipment, and remote monitoring systems.


Prama Hikvision

Prama Hikvision is one of India's leading CCTV brands, offering surveillance solutions tailored for Indian customers. We provide complete AMC support, including preventive maintenance, firmware upgrades, recording verification, camera cleaning, and performance optimization.


Matrix

Matrix offers integrated security solutions including CCTV, Access Control, and Time Attendance Systems. Our AMC services cover Matrix IP cameras, NVRs, integrated surveillance solutions, networking equipment, and security software.


Godrej

Godrej Security Solutions provides surveillance products for homes, offices, banks, and commercial establishments. Our technicians maintain Godrej CCTV systems through regular inspections, recording tests, preventive maintenance, firmware updates, and troubleshooting.


Sparsh

Sparsh is an Indian CCTV manufacturer serving government, banking, transportation, and enterprise sectors. We provide AMC services for Sparsh surveillance systems, including camera maintenance, recorder servicing, software updates, and network diagnostics.


Secureye

Secureye offers CCTV systems for residential and commercial security. Our AMC includes preventive maintenance, DVR and NVR servicing, camera cleaning, storage health checks, firmware updates, and mobile app support for Secureye products.


Zicom

Zicom has been a well-known name in electronic security, providing CCTV solutions for homes and businesses. We offer maintenance services for supported Zicom surveillance systems, including inspections, troubleshooting, recording verification, and system optimization.


Sony

Sony is renowned for its high-quality imaging technology used in professional surveillance cameras. Our technicians maintain Sony CCTV cameras, network devices, recording systems, and image processing settings to ensure optimal video quality and reliable performance.


Axis Communications

Axis is a global leader in IP surveillance and network cameras, widely deployed in airports, corporate offices, hospitals, educational institutions, and smart city projects. Our AMC services include maintenance of Axis IP cameras, PTZ cameras, video encoders, network devices, firmware updates, cybersecurity checks, and performance optimization.


Hanwha Vision

Formerly known as Hanwha Techwin, Hanwha Vision offers advanced AI-powered surveillance systems for enterprise and industrial applications. We provide AMC support for Hanwha Vision cameras, NVRs, analytics features, firmware management, and network infrastructure.


Pelco

Pelco is recognized for its professional-grade surveillance systems used in mission-critical environments. Our technicians maintain Pelco cameras, PTZ systems, recording equipment, storage devices, and integrated security solutions to ensure dependable operation.


Avigilon

Avigilon specializes in intelligent video surveillance with advanced AI analytics. Our AMC services include camera maintenance, recorder health checks, software updates, network diagnostics, storage verification, and optimization of supported analytics features.


Vivotek

Vivotek manufactures IP surveillance products used in commercial and industrial environments. We provide preventive maintenance, firmware updates, network troubleshooting, remote viewing support, camera cleaning, and recording verification for Vivotek systems.


Milesight

Milesight offers innovative AI-enabled IP cameras, NVRs, and network surveillance solutions. Our AMC covers routine inspections, firmware updates, AI feature testing, camera maintenance, PoE switch checks, storage management, and overall system optimization.


Multi-Brand CCTV AMC Expertise

Our technicians are experienced in maintaining surveillance systems from entry-level, mid-range, and enterprise-grade manufacturers. Whether your installation includes a single brand or a multi-brand CCTV environment, we can provide professional AMC services tailored to your infrastructure.

We support maintenance for:

  • Analog CCTV Systems
  • HD CCTV Systems
  • IP Surveillance Systems
  • PTZ Cameras
  • AI Cameras
  • Wi-Fi Cameras
  • DVRs & NVRs
  • Hard Disks & Storage Devices
  • PoE & Network Switches
  • UPS & Power Supply Units
  • Video Management Software
  • Mobile Monitoring Applications
  • Integrated Access Control & Video Door Phone Systems

Why Choose Computers & Security Brothers?

With 12+ years of experience in CCTV installation, repair, and maintenance, Computers & Security Brothers has earned the trust of homeowners, businesses, educational institutions, healthcare facilities, factories, warehouses, retail chains, and corporate offices. Our certified technicians follow industry best practices to ensure every supported brand performs at its best.

Whether you use Hikvision, Dahua, CP Plus, Axis, Hanwha Vision, Bosch, Honeywell, Prama Hikvision, Matrix, Sony, Pelco, Avigilon, Vivotek, Milesight, or any other leading CCTV brand, our comprehensive Annual Maintenance Contract (AMC) services help maximize system performance, extend equipment life, reduce downtime, and ensure uninterrupted security throughout the year.

Our CCTV AMC Process

At Computers & Security Brothers (ComSecBro), we follow a structured and transparent CCTV Annual Maintenance Contract (AMC) process to ensure every surveillance system receives professional care throughout the contract period. Our step-by-step maintenance methodology helps identify existing issues, improve system performance, reduce unexpected breakdowns, and extend the lifespan of CCTV equipment.

Whether your CCTV system consists of a few cameras at home or hundreds of cameras across multiple locations, our AMC process remains systematic, efficient, and customer-focused.

Step 1 – Site Inspection

Every successful AMC begins with a detailed site inspection. Before recommending an AMC plan, our experienced technicians visit your premises to understand the overall condition of the surveillance system.

During the inspection, we assess:

  • Total number of CCTV cameras
  • Camera locations and mounting condition
  • Indoor and outdoor installations
  • DVR or NVR configuration
  • Hard disk capacity and status
  • Network infrastructure
  • PoE switches and network switches
  • Power supply units
  • UPS backup systems
  • Cable routing and condition
  • Remote monitoring setup
  • Mobile application functionality
  • Overall system health

This inspection helps us understand your maintenance requirements and identify any immediate issues that need attention.


Step 2 – System Audit

After the physical inspection, we perform a comprehensive system audit to evaluate the technical condition of every component in the CCTV infrastructure.

The audit includes:

  • Camera image quality analysis
  • Recording verification
  • Playback testing
  • Hard disk health check
  • DVR/NVR diagnostics
  • Firmware version verification
  • Network performance testing
  • PoE switch inspection
  • Power supply stability
  • Camera alignment
  • Night vision testing
  • Motion detection verification
  • AI feature testing (where applicable)
  • Audio testing
  • Remote viewing functionality
  • Mobile app connectivity
  • Electrical safety inspection

The findings are documented to provide a clear understanding of the system's current condition.


Step 3 – AMC Plan Selection

Once the inspection and audit are complete, we recommend the most suitable CCTV AMC plan based on your system size, equipment type, operational requirements, and budget.

Customers can choose from:

  • Comprehensive AMC
  • Non-Comprehensive AMC
  • Customized AMC

We explain:

  • Scope of coverage
  • Number of preventive maintenance visits
  • Breakdown support process
  • Included services
  • Parts coverage (if applicable)
  • Exclusions
  • Service response commitments
  • Contract duration

Our goal is to ensure complete transparency so you can select the plan that best matches your security needs.


Step 4 – Documentation

After the AMC plan is finalized, we complete the necessary documentation to ensure a smooth and professional service experience.

The documentation process typically includes:

  • AMC agreement
  • Customer details
  • Site information
  • Equipment inventory
  • Camera count
  • DVR/NVR details
  • Network equipment details
  • Covered devices
  • Service schedule
  • Terms and conditions
  • Contact information
  • Emergency support details

Maintaining accurate records allows us to provide faster support and better service throughout the contract period.


Step 5 – Initial Preventive Maintenance

Before the AMC officially begins, our technicians perform a complete initial preventive maintenance service to bring the CCTV system to its best possible operating condition.

This maintenance includes:

  • Camera cleaning
  • Lens cleaning
  • Camera alignment
  • DVR maintenance
  • NVR maintenance
  • Hard disk inspection
  • Recording verification
  • Playback testing
  • Firmware updates (where supported)
  • Software updates
  • Cable inspection
  • Connector tightening
  • Power supply testing
  • UPS inspection
  • Network diagnostics
  • Router configuration
  • PoE switch testing
  • Mobile application setup
  • Remote viewing verification
  • Motion detection testing
  • AI feature testing
  • PTZ inspection (if installed)

This initial servicing establishes a reliable baseline for future maintenance.


Step 6 – Performance Testing

After maintenance is completed, we thoroughly test the entire CCTV system to ensure every component is functioning correctly.

Performance testing includes:

  • Live view verification
  • Recording confirmation
  • Playback testing
  • Hard disk recording status
  • Camera image quality
  • Night vision performance
  • Motion detection response
  • Human detection testing (AI models)
  • Vehicle detection testing (AI models)
  • Audio recording
  • PTZ movement testing
  • Remote viewing
  • Mobile application testing
  • Alert notifications
  • Network stability
  • Backup functionality

Only after successful testing is the system considered fully operational.


Step 7 – Service Schedule

Regular maintenance is essential for long-term CCTV reliability. Based on the selected AMC package, we prepare a planned service schedule for preventive maintenance visits throughout the contract period.

The schedule is designed considering:

  • Property type
  • Number of cameras
  • Environmental conditions
  • Business operations
  • Critical surveillance areas
  • Equipment age
  • Customer requirements

Typical service activities include:

  • Camera cleaning
  • Recording verification
  • Network inspection
  • Firmware updates
  • Hard disk health checks
  • Power supply inspection
  • Preventive maintenance
  • System optimization

A structured schedule helps maintain consistent system performance and reduces the risk of unexpected failures.


Step 8 – Regular Preventive Maintenance Visits

During the AMC period, our technicians conduct scheduled maintenance visits according to the agreed service plan.

Each visit may include:

  • Camera inspection
  • Camera cleaning
  • Camera alignment
  • DVR servicing
  • NVR servicing
  • Hard disk diagnostics
  • Cable inspection
  • Connector verification
  • Network testing
  • Router inspection
  • PoE switch maintenance
  • UPS inspection
  • Power supply testing
  • Recording verification
  • Playback testing
  • Firmware updates
  • Software updates
  • Remote viewing checks
  • Mobile app verification
  • AI feature testing
  • System optimization

Every maintenance visit is documented so customers have a complete record of the work performed.


Step 9 – Breakdown Support

Despite regular preventive maintenance, unexpected technical issues can occasionally occur due to power fluctuations, hardware failures, environmental conditions, or accidental damage.

AMC customers receive priority breakdown support, allowing them to report issues whenever they arise.

Our technicians provide prompt assistance for problems such as:

  • Offline cameras
  • DVR not recording
  • NVR malfunction
  • Hard disk failure
  • Network connectivity issues
  • Camera image problems
  • Power supply faults
  • Remote viewing issues
  • Mobile app problems
  • PoE switch faults
  • Recording errors
  • Playback issues

Where possible, we also provide remote troubleshooting to reduce downtime and restore normal operation more quickly.


Step 10 – Annual Performance Report

At the end of the AMC period, we prepare an Annual Performance Report summarizing the overall health and maintenance history of your CCTV system.

The report may include:

  • Total preventive maintenance visits completed
  • Breakdown calls attended
  • Components serviced
  • Parts replaced (if covered or approved)
  • Firmware and software updates performed
  • Hard disk health observations
  • Camera performance status
  • Network performance summary
  • Recording reliability
  • Recommendations for future improvements
  • Equipment nearing end of life
  • Suggestions for upgrades or expansion

This report helps customers understand the condition of their surveillance system and make informed decisions regarding future maintenance or system enhancements.


A Structured AMC Process You Can Trust

A well-planned maintenance process is essential for ensuring the reliability and longevity of any CCTV system. At Computers & Security Brothers, our step-by-step AMC methodology is built around preventive maintenance, proactive inspections, transparent documentation, scheduled servicing, and rapid breakdown support. By following this structured process, we help minimize downtime, improve recording reliability, extend equipment life, and maintain consistent security coverage throughout the year.

Whether you have a home CCTV system, a commercial office, a factory, a warehouse, a hospital, a school, or a multi-site enterprise surveillance network, our experienced technicians deliver professional AMC services tailored to your operational requirements. With 12+ years of expertise, we are committed to keeping your CCTV infrastructure running efficiently so you can focus on your business while we take care of your security system.

Industries We Serve

At Computers & Security Brothers (ComSecBro), we provide professional CCTV Annual Maintenance Contract (AMC) Services for a wide range of industries and property types. Every business and organization has unique security requirements, and our AMC solutions are customized to ensure uninterrupted surveillance, reliable recording, and maximum equipment uptime.

Whether you operate a small residential CCTV system with four cameras or a large enterprise surveillance network with hundreds of cameras, our experienced technicians provide scheduled preventive maintenance, emergency breakdown support, system optimization, and priority technical assistance throughout the year.

Below are the industries and sectors we proudly serve.

Residential Homes

A home CCTV system is your first line of defense against theft, unauthorized entry, and other security concerns. We provide customized AMC services for independent houses, villas, flats, and residential buildings to ensure your cameras, DVR/NVR, mobile app, and remote viewing continue to function reliably.

Our residential AMC includes preventive maintenance, camera cleaning, recording verification, firmware updates, and quick troubleshooting to keep your family and property protected 24/7.


Apartment Society

Apartment complexes and gated communities depend on CCTV systems to monitor entry gates, parking areas, lifts, corridors, clubhouses, and common spaces. Our AMC services help Resident Welfare Associations (RWAs), builders, and facility management teams maintain uninterrupted surveillance across the entire premises.

We provide regular inspections, DVR/NVR maintenance, network diagnostics, camera cleaning, storage checks, and priority breakdown support to ensure continuous security for residents and visitors.


Office

Modern offices rely on CCTV systems for employee safety, visitor monitoring, asset protection, and access management. Our AMC plans for offices include routine preventive maintenance, recording verification, remote monitoring support, network optimization, and timely repairs.

Whether you have a small office or a multi-floor business facility, we help maintain a reliable surveillance system with minimal downtime.


Retail Shop

Retail stores require dependable CCTV surveillance to prevent theft, monitor customer activity, and safeguard valuable inventory. Our AMC services ensure cameras covering billing counters, entrances, shelves, and storage areas remain operational at all times.

We perform camera cleaning, recorder maintenance, playback testing, hard disk health checks, and system optimization to keep your retail security system functioning efficiently.


Shopping Mall

Shopping malls have extensive surveillance requirements, covering entrances, escalators, parking areas, food courts, retail outlets, and public spaces. A malfunctioning camera can leave critical areas unmonitored.

Our AMC includes preventive maintenance, PTZ camera servicing, video wall support, network infrastructure checks, recording verification, and priority technical support to maintain uninterrupted surveillance across the mall.


Hospital

Hospitals require continuous CCTV monitoring to protect patients, medical staff, visitors, pharmacies, ICUs, emergency departments, and restricted areas. Surveillance also supports incident investigations and regulatory compliance.

Our AMC services for hospitals include camera maintenance, storage monitoring, network diagnostics, recording verification, and emergency breakdown support to ensure uninterrupted security around the clock.


School

Educational institutions rely on CCTV systems to monitor classrooms, entrances, corridors, playgrounds, and school buses. We provide preventive maintenance and scheduled servicing to ensure every camera records properly and administrators can monitor the campus without interruption.

Our AMC helps schools maintain a safe learning environment while extending the life of their surveillance equipment.


College & University

Colleges and universities often have large campuses with multiple academic blocks, libraries, laboratories, hostels, parking areas, and administrative buildings. We offer customized AMC plans that include regular inspections, IP camera maintenance, network optimization, firmware updates, and remote monitoring support.

This ensures continuous surveillance across the campus and helps improve student and staff safety.


Warehouse

Warehouses store valuable inventory and require continuous surveillance to prevent theft, monitor loading and unloading operations, and secure restricted areas. Dust, heavy equipment movement, and long operating hours can affect CCTV performance.

Our AMC includes camera cleaning, hard disk inspections, PoE switch testing, network diagnostics, and regular preventive maintenance to ensure reliable monitoring of warehouse operations.


Factory

Factories often operate 24/7 and depend on CCTV systems to monitor production lines, machinery, warehouses, entry points, and employee movement. Any surveillance downtime can increase security risks and disrupt operations.

Our factory AMC includes preventive maintenance, PTZ camera servicing, DVR/NVR maintenance, UPS inspection, power supply checks, and priority emergency support.


Hotel

Hotels use CCTV systems to monitor reception areas, corridors, elevators, parking lots, restaurants, banquet halls, and entrances. A well-maintained surveillance system enhances guest safety and protects hotel assets.

Our AMC services include routine maintenance, recording verification, camera cleaning, network checks, and mobile monitoring support.


Restaurant

Restaurants and cafés use CCTV to monitor dining areas, kitchens, billing counters, entrances, and storage rooms. Our AMC services help maintain uninterrupted surveillance by performing preventive maintenance, recorder servicing, and camera inspections.

Reliable CCTV footage also assists in resolving customer disputes and improving operational security.


Bank

Banks require high-security surveillance systems to monitor customer areas, teller counters, vaults, entrances, ATM lobbies, and cash handling zones. Continuous recording and dependable system performance are essential.

Our AMC services include preventive maintenance, storage verification, recording tests, camera inspections, network diagnostics, and priority technical support to ensure the surveillance system remains fully operational.


ATM

ATM surveillance systems play a vital role in customer safety, fraud prevention, and regulatory compliance. Even a brief recording failure can have serious consequences.

Our AMC includes camera cleaning, DVR/NVR servicing, hard disk health checks, power supply inspection, recording verification, and rapid breakdown response to maintain uninterrupted monitoring.


Industrial Plant

Industrial plants operate in demanding environments where dust, vibration, heat, and continuous operations can affect surveillance equipment. We provide customized AMC plans that include routine maintenance, PTZ servicing, network diagnostics, UPS inspections, and emergency support to ensure reliable security in production and restricted areas.


Government Office

Government buildings require dependable surveillance for employee safety, visitor management, document protection, and overall security. Our AMC services ensure cameras, recording devices, and monitoring systems remain operational through scheduled inspections, preventive maintenance, firmware updates, and prompt technical support.


Construction Site

Construction sites require temporary yet reliable CCTV systems to monitor equipment, materials, worker safety, and site access. Environmental conditions such as dust, rain, and vibration make regular maintenance essential.

Our AMC includes outdoor camera inspections, cable testing, power supply checks, recording verification, and equipment cleaning to ensure uninterrupted site monitoring.


Farmhouse

Farmhouses and agricultural properties often have CCTV systems installed to monitor entrances, boundary walls, livestock, equipment, and open land. Outdoor conditions demand regular inspection and maintenance.

Our AMC services include weatherproof camera inspections, lens cleaning, power supply testing, remote viewing support, and preventive maintenance to keep surveillance systems functioning effectively.


Petrol Pump

Petrol pumps require 24/7 surveillance to monitor fuel dispensing areas, cash counters, forecourts, storage tanks, and vehicle movement. Reliable CCTV recording is essential for safety, security, and incident investigations.

Our AMC includes camera cleaning, DVR/NVR maintenance, recording verification, hard disk checks, UPS inspections, and emergency technical support.


Corporate Office

Corporate offices often have integrated surveillance systems covering reception areas, workstations, conference rooms, server rooms, parking facilities, and restricted access zones. We provide comprehensive AMC solutions tailored to enterprise environments.

Our services include preventive maintenance, IP camera servicing, network diagnostics, firmware updates, storage monitoring, remote viewing support, and annual performance reporting. This helps organizations maintain a secure workplace while minimizing surveillance downtime.


Trusted CCTV AMC Partner Across Every Industry

At Computers & Security Brothers, we understand that every industry has unique surveillance challenges. Our experienced technicians provide Annual Maintenance Contracts (AMC) for residential properties, commercial establishments, educational institutions, healthcare facilities, industrial sites, hospitality businesses, financial institutions, government offices, and large corporate environments.

We support Analog CCTV, HD CCTV, IP Cameras, Wi-Fi Cameras, PTZ Cameras, DVRs, NVRs, PoE switches, UPS systems, storage devices, and integrated security solutions from leading brands such as Hikvision, Dahua, CP Plus, UNV, Honeywell, Bosch, Axis, Hanwha Vision, Matrix, Panasonic, Godrej, Sparsh, Secureye, Sony, Pelco, Avigilon, Vivotek, and Milesight.

With 12+ years of industry experience, preventive maintenance schedules, priority breakdown support, and skilled technicians, Computers & Security Brothers is committed to keeping your surveillance system running efficiently—no matter your industry or the size of your security infrastructure.

Benefits of CCTV AMC

Investing in a CCTV Annual Maintenance Contract (AMC) is one of the smartest decisions for protecting your surveillance system and ensuring uninterrupted security. A CCTV system operates continuously—24 hours a day, 365 days a year. Over time, dust, heat, moisture, voltage fluctuations, network issues, and normal wear and tear can affect its performance. Without regular maintenance, even a small problem can lead to recording failures, poor image quality, or complete system breakdown.

At Computers & Security Brothers (ComSecBro), our professional CCTV AMC Services are designed to keep your surveillance system operating efficiently through preventive maintenance, scheduled inspections, firmware updates, performance optimization, and priority technical support. Below are the key benefits of choosing a CCTV AMC.

Longer Equipment Life

A CCTV system is a valuable investment, and every component—from cameras and DVRs to NVRs, hard disks, power supplies, and networking equipment—requires regular care to perform efficiently over the long term.

Without maintenance, dust can accumulate inside recorders, camera lenses may become dirty, connectors can corrode, and cooling systems may become less effective. These issues increase wear and tear, reducing the lifespan of your equipment.

Our AMC includes routine cleaning, inspections, hardware checks, and system optimization to minimize unnecessary stress on the equipment. By identifying minor issues before they become serious, we help extend the operational life of your CCTV cameras, recording devices, storage systems, and supporting infrastructure.

Longer equipment life means fewer replacements, better performance, and greater value from your original investment.

Lower Repair Cost

One of the biggest advantages of an AMC is reducing the overall cost of repairs.

Small issues such as loose connectors, unstable power supplies, overheating, or hard disk warnings can often be corrected during routine maintenance before they develop into major hardware failures. Ignoring these early signs may result in expensive repairs or complete equipment replacement.

Regular inspections allow technicians to identify problems at an early stage, helping you avoid emergency service calls and unexpected repair expenses. By addressing faults proactively, maintenance costs become more predictable and manageable throughout the year.

Better Recording Quality

Installing high-quality CCTV cameras alone does not guarantee clear recordings. Over time, dust on camera lenses, poor camera alignment, damaged cables, outdated firmware, or incorrect recording settings can reduce image quality.

Our AMC services include:

  • Camera lens cleaning
  • Camera alignment
  • Image quality adjustment
  • Recording verification
  • Playback testing
  • Storage optimization
  • Night vision inspection
  • Video output testing

These maintenance activities ensure your surveillance footage remains sharp, clear, and reliable. High-quality recordings are particularly important when footage is needed for investigations, insurance claims, or legal purposes.

Improved Security

The primary purpose of a CCTV system is to provide continuous security. However, if cameras stop recording, go offline, or fail without anyone noticing, the system cannot perform its intended role.

Routine AMC inspections help ensure:

  • Every camera is operational.
  • Recording is functioning correctly.
  • Remote monitoring works properly.
  • Storage devices are healthy.
  • Network communication is stable.
  • Motion detection and AI features perform accurately.

With a professionally maintained surveillance system, you can rely on your CCTV infrastructure to provide consistent protection for your home, office, factory, warehouse, retail store, or commercial property.


Reduced Downtime

Every minute that a CCTV system remains offline creates a potential security gap. Equipment failures can interrupt recording, reduce monitoring capabilities, and expose your property to unnecessary risks.

Our preventive maintenance approach significantly reduces downtime by identifying and resolving issues before they cause complete system failure.

Additionally, AMC customers receive priority technical support for unexpected problems, allowing faster diagnosis and quicker restoration of surveillance services.

Reduced downtime means better protection and uninterrupted security throughout the year.


Regular Firmware Updates

Manufacturers regularly release firmware updates to improve performance, fix software bugs, strengthen cybersecurity, and introduce new features.

Outdated firmware may cause:

  • System instability
  • Security vulnerabilities
  • Compatibility issues
  • Performance problems
  • Unexpected software errors

As part of our AMC, we verify available firmware updates for supported devices and perform upgrades after confirming compatibility. Keeping firmware up to date helps improve system reliability, enhances security, and ensures optimal performance.


Better Network Performance

Modern IP-based CCTV systems depend on a reliable network for video transmission, recording, remote monitoring, and AI-based analytics.

Network-related problems such as packet loss, bandwidth congestion, unstable switches, or incorrect router settings can affect camera performance.

Our AMC includes:

  • Network diagnostics
  • Router configuration verification
  • PoE switch inspection
  • Network switch testing
  • Bandwidth optimization
  • IP address verification
  • Remote access testing

By maintaining the network infrastructure alongside the CCTV equipment, we help ensure smooth communication between cameras, recorders, and monitoring devices.


Early Fault Detection

Many CCTV failures begin as small technical issues that remain unnoticed until recording stops or cameras go offline.

Examples include:

  • Weak hard disks
  • Loose connectors
  • Aging power supplies
  • Overheating DVRs
  • Network instability
  • Water ingress in outdoor cameras
  • Storage errors
  • Camera focus problems

Routine preventive maintenance allows technicians to detect these issues before they become major failures.

Early fault detection reduces repair costs, prevents unexpected downtime, and improves overall system reliability.


Priority Service

When a surveillance system develops a fault, quick response is essential.

Customers covered under an AMC receive priority service, ensuring that their service requests are attended to faster than non-contract service calls whenever possible.

Priority service offers several advantages:

  • Faster response times
  • Priority technician scheduling
  • Quicker fault diagnosis
  • Reduced waiting period
  • Faster system restoration
  • Better customer support

This is especially important for businesses where continuous surveillance is critical for operations, compliance, or safety.


Cost Saving

Some businesses avoid purchasing an AMC because they consider it an additional expense. In reality, preventive maintenance often saves money over time.

An AMC helps reduce costs by:

  • Preventing major equipment failures
  • Minimizing emergency repair charges
  • Reducing technician visit expenses
  • Extending equipment lifespan
  • Improving hard disk reliability
  • Detecting faults early
  • Reducing business disruptions

Instead of facing large unexpected repair bills, customers benefit from planned maintenance costs and improved budget control.


Better Return on Investment (ROI)

A CCTV system is a long-term investment intended to protect people, property, and business operations. Like any valuable asset, it delivers the best return when it is properly maintained.

Regular servicing ensures that your equipment continues to operate efficiently for many years without requiring premature replacement. Cameras provide better image quality, recorders function reliably, and storage devices remain healthy.

By reducing repair costs, extending equipment life, and maintaining consistent performance, a CCTV AMC helps maximize the return on your investment.

Whether your surveillance system consists of four cameras or several hundred, regular maintenance ensures you receive the full value from your security infrastructure.


Peace of Mind

Perhaps the greatest benefit of a CCTV AMC is peace of mind.

Knowing that trained professionals are regularly inspecting, maintaining, and monitoring your surveillance system allows you to focus on your family, business, or daily operations without worrying about hidden technical problems.

You can be confident that:

  • Cameras are recording properly.
  • Footage is available when needed.
  • Remote monitoring is functioning.
  • Hard disks are healthy.
  • Network performance is stable.
  • Firmware is updated.
  • Equipment is professionally maintained.
  • Technical support is available whenever required.

Whether you own a home, retail shop, office, warehouse, hospital, factory, school, hotel, or corporate building, an AMC provides confidence that your security system is always ready to protect what matters most.

Why Choose Computers & Security Brothers for CCTV AMC?

With 12+ years of experience in CCTV installation, repair, and maintenance, Computers & Security Brothers (ComSecBro) has become a trusted partner for homeowners, businesses, educational institutions, healthcare facilities, warehouses, factories, and corporate organizations. Our expert technicians maintain Analog CCTV, HD CCTV, IP Cameras, PTZ Cameras, Wi-Fi Cameras, DVRs, NVRs, Hard Disks, PoE Switches, Network Switches, SMPS units, UPS systems, Video Walls, and integrated security solutions from leading brands such as Hikvision, Dahua, CP Plus, UNV, Honeywell, Bosch, Panasonic, Axis, Hanwha Vision, Matrix, Godrej, Sparsh, Secureye, Sony, Pelco, Avigilon, Vivotek, and Milesight.

Our CCTV AMC Services include scheduled preventive maintenance, camera cleaning, firmware and software updates, recording verification, network optimization, emergency breakdown support, detailed inspections, and annual performance reporting. By choosing our AMC, you benefit from lower maintenance costs, longer equipment life, better recording quality, reduced downtime, stronger security, and the confidence that your surveillance system is professionally maintained throughout the year.

Protect your CCTV investment with Computers & Security Brothers and enjoy reliable, uninterrupted security 24 hours a day, 365 days a year.

Common CCTV Problems Prevented by AMC

A CCTV system is designed to provide continuous surveillance and security, but like any electronic system, it requires regular maintenance to operate reliably. Over time, dust, heat, moisture, power fluctuations, aging components, and network issues can affect the performance of cameras, recorders, storage devices, and other equipment. If these problems are not detected early, they can result in poor video quality, recording failures, or complete system breakdown.

A CCTV Annual Maintenance Contract (AMC) helps prevent these issues through scheduled preventive maintenance, regular inspections, firmware updates, cleaning, performance testing, and priority technical support. At Computers & Security Brothers (ComSecBro), our AMC services are designed to identify potential problems before they become major security risks.

Below are some of the most common CCTV problems that can be prevented through professional AMC services.

Camera Offline

One of the most common CCTV issues is cameras going offline. An offline camera means there is no live video and no recording from that location, creating a security blind spot.

Common causes include:

  • Power supply failure
  • Loose network cable
  • Faulty PoE switch
  • IP address conflict
  • Network communication failure
  • Damaged connectors
  • Hardware malfunction

During every AMC visit, our technicians inspect power connections, network settings, switches, cables, and camera status to ensure all cameras remain online and fully operational.


No Recording

Many customers assume their CCTV system is recording simply because live video is visible. However, recording can stop due to storage or configuration issues without obvious warning.

Possible causes include:

  • Hard disk failure
  • Incorrect recording schedule
  • Storage full
  • DVR/NVR malfunction
  • Recording disabled
  • Firmware issues

Our AMC includes complete recording verification, playback testing, storage inspection, and recorder diagnostics to ensure every important event is captured.


Hard Disk Failure

The hard disk stores surveillance footage and operates continuously. Over time, it may develop bad sectors, read/write errors, or complete hardware failure.

Signs include:

  • Recording interruptions
  • Missing footage
  • Playback errors
  • Storage warnings
  • Frequent disk errors

Our technicians perform hard disk health checks, SMART diagnostics (where supported), temperature monitoring, and storage verification to detect problems before valuable recordings are lost.


Blur Video

Blurred or unclear images reduce the usefulness of CCTV footage and may make it difficult to identify people or vehicles.

Common reasons include:

  • Dirty camera lenses
  • Incorrect camera focus
  • Camera movement
  • Damaged lens
  • Moisture inside the housing
  • Low-quality signal

Our AMC includes professional lens cleaning, focus adjustment, camera alignment, and image quality optimization to maintain sharp and clear recordings.


Night Vision Failure

Infrared (IR) night vision allows CCTV cameras to capture images in low-light conditions. When IR LEDs or related components fail, nighttime surveillance becomes ineffective.

Typical causes include:

  • Faulty infrared LEDs
  • Dirty protective glass
  • Power supply problems
  • Moisture damage
  • Firmware issues
  • Incorrect exposure settings

During maintenance visits, we test infrared functionality, clean the camera housing, inspect IR performance, and verify night recording quality.


Power Issues

Unstable power is one of the leading causes of CCTV system failures. Voltage fluctuations, faulty adapters, damaged SMPS units, or poor electrical connections can cause cameras and recorders to malfunction.

Common symptoms include:

  • Cameras restarting frequently
  • DVR shutdown
  • Image flickering
  • Recording interruptions
  • Device overheating

Our AMC includes power supply inspection, voltage testing, SMPS diagnostics, UPS checks, and electrical safety inspections to ensure stable power delivery.


Network Failure

Modern IP CCTV systems rely heavily on network connectivity. If the network fails, cameras may disconnect from the recorder or become inaccessible remotely.

Possible causes include:

  • Router problems
  • PoE switch failure
  • Network switch faults
  • Damaged LAN cables
  • IP conflicts
  • Bandwidth congestion

Our technicians inspect routers, switches, Ethernet cables, IP configurations, and network performance to maintain reliable communication between all devices.


Remote Viewing Problems

Remote monitoring allows users to view live CCTV footage through smartphones, tablets, or computers. If remote access stops working, users lose the ability to monitor their property while away.

Common causes include:

  • Internet connectivity issues
  • Router configuration changes
  • Mobile app problems
  • P2P or cloud service errors
  • Incorrect network settings
  • Password changes

As part of our AMC, we verify remote viewing, configure mobile applications, test internet connectivity, and ensure secure remote access.


Water Damage

Outdoor CCTV cameras are constantly exposed to rain, humidity, dust, and changing weather conditions. Over time, damaged seals or improper installation may allow water to enter the camera housing.

Water damage can cause:

  • Foggy images
  • Lens condensation
  • Corrosion
  • Camera failure
  • Short circuits
  • Night vision problems

Our preventive maintenance includes checking weatherproof seals, camera enclosures, cable entries, mounting points, and drainage to reduce the risk of water-related damage.


Loose Connectors

Connectors can loosen due to vibration, weather exposure, aging, or poor installation. Loose BNC, RJ45, or power connectors often cause intermittent video loss, unstable recordings, or cameras going offline.

Our AMC includes:

  • Connector inspection
  • Tightening loose connections
  • Cleaning terminals
  • Replacing damaged connectors when required
  • Signal testing

Maintaining secure connections improves system stability and reduces unexpected faults.


Corroded Cable

Outdoor cables and connectors are vulnerable to moisture, sunlight, dust, and environmental pollution. Corrosion increases signal loss and may eventually lead to camera failure.

Our technicians inspect:

  • Cable insulation
  • Outdoor junction boxes
  • Connector corrosion
  • Water ingress
  • Physical cable damage
  • Cable routing

Early identification allows damaged sections to be repaired or replaced before they affect system performance.


Poor Video Quality

Poor image quality reduces the effectiveness of surveillance and can make recorded footage difficult to use during investigations.

Common reasons include:

  • Dirty lenses
  • Weak power supply
  • Signal interference
  • Incorrect camera settings
  • Aging cables
  • Outdated firmware
  • Network congestion

During AMC visits, we optimize image settings, clean lenses, inspect cables, verify power stability, and test recording quality to deliver the best possible video performance.


Storage Full

A full hard disk can stop new recordings if storage management settings are incorrect.

Common reasons include:

  • Disabled overwrite function
  • Recording schedule errors
  • Hard disk malfunction
  • Storage allocation problems
  • Insufficient storage capacity

Our AMC includes checking recording policies, overwrite settings, storage utilization, and hard disk health to ensure continuous recording without interruptions.


Date & Time Issues

Incorrect date and time settings can make CCTV footage difficult to use for investigations, legal evidence, or insurance claims.

This issue may occur because of:

  • Power outages
  • CMOS battery failure
  • Incorrect time zone
  • NTP server configuration problems
  • Manual setting errors

Our technicians verify time synchronization, configure NTP settings where supported, replace faulty CMOS batteries if needed (as per AMC scope), and ensure timestamps remain accurate.


Firmware Bugs

Firmware controls how CCTV devices operate. Outdated or unstable firmware may cause unexpected issues such as camera freezes, recording failures, security vulnerabilities, or compatibility problems.

Our AMC includes:

  • Firmware version verification
  • Compatibility checks
  • Safe firmware upgrades (where supported)
  • Post-update performance testing

Regular firmware maintenance helps improve stability, performance, and cybersecurity.


Password Problems

Forgotten passwords or incorrect user credentials can prevent authorized users from accessing live video, recordings, or system settings.

Common issues include:

  • Lost administrator password
  • Incorrect login credentials
  • User account lockout
  • Access permission problems
  • Device ownership verification requirements

Subject to ownership verification and manufacturer-supported procedures, our technicians assist with password recovery, user account management, secure password configuration, and access restoration, ensuring authorized users can regain control of their CCTV system.

Prevent Problems Before They Affect Your Security

Most CCTV failures do not occur suddenly—they develop gradually due to lack of maintenance, environmental exposure, aging equipment, or unnoticed technical issues. A CCTV Annual Maintenance Contract (AMC) helps identify and resolve these problems early through scheduled inspections, preventive maintenance, camera cleaning, recording verification, hard disk health checks, firmware updates, network optimization, and priority breakdown support.

At Computers & Security Brothers, we proactively maintain your Analog CCTV, HD CCTV, IP Cameras, Wi-Fi Cameras, PTZ Cameras, DVRs, NVRs, Hard Disks, PoE Switches, Network Switches, SMPS units, UPS systems, and integrated security solutions. With 12+ years of industry experience, we help homeowners, businesses, factories, hospitals, schools, warehouses, and corporate offices reduce downtime, prevent costly failures, and ensure their surveillance systems remain reliable, secure, and ready to protect what matters most—24 hours a day, 365 days a year.

Areas We Serve

At Computers & Security Brothers (ComSecBro), we provide professional CCTV Annual Maintenance Contract (AMC) Services across Delhi NCR for residential, commercial, industrial, and institutional customers. Whether you need preventive maintenance for a small home CCTV system or comprehensive AMC for a large corporate surveillance network, our experienced technicians are ready to provide fast, reliable, and affordable service.

Our AMC services include scheduled preventive maintenance, CCTV camera cleaning, DVR & NVR maintenance, hard disk health checks, firmware updates, remote viewing support, network troubleshooting, emergency breakdown assistance, and complete system optimization.

Below are the major cities and locations where we offer our CCTV AMC services.

Delhi

We provide comprehensive CCTV AMC services throughout Delhi for homes, offices, retail stores, apartments, hospitals, schools, warehouses, factories, hotels, and commercial establishments. Our local technicians ensure timely preventive maintenance and quick response for CCTV breakdowns across the city.


Noida

Businesses and residential societies across Noida trust us for reliable CCTV maintenance. Whether you have Analog CCTV, IP Cameras, PTZ Cameras, DVRs, or NVRs, our AMC plans help ensure uninterrupted surveillance and long-term equipment performance.


Greater Noida

Our technicians provide complete CCTV AMC solutions across Greater Noida, including preventive maintenance, recording verification, camera cleaning, firmware updates, network diagnostics, and emergency troubleshooting for residential and commercial properties.


Ghaziabad

We offer professional CCTV AMC services throughout Ghaziabad for homes, offices, factories, educational institutions, warehouses, and retail businesses. Regular maintenance helps reduce downtime and improve overall security.


Faridabad

Our CCTV AMC services in Faridabad include scheduled maintenance visits, camera inspections, DVR/NVR servicing, hard disk monitoring, remote viewing support, and priority technical assistance for all major CCTV brands.


Gurgaon (Gurugram)

We serve residential societies, corporate offices, IT companies, commercial buildings, hotels, malls, and industrial units across Gurgaon with customized CCTV AMC plans designed for continuous surveillance and reliable system performance.


Indirapuram

Homeowners, apartments, and commercial establishments in Indirapuram can rely on our preventive maintenance services to keep their CCTV systems operating efficiently throughout the year.


Vaishali

We provide affordable and reliable CCTV AMC services in Vaishali, covering camera maintenance, DVR servicing, firmware updates, recording verification, and emergency support for both residential and commercial customers.


Vasundhara

Our AMC services in Vasundhara help maintain surveillance systems in apartments, villas, offices, educational institutions, and retail businesses through regular inspections and preventive maintenance.


Raj Nagar

We provide complete CCTV maintenance solutions in Raj Nagar for homes, offices, hospitals, banks, and commercial properties. Our technicians ensure your surveillance system remains reliable and fully operational.


Raj Nagar Extension

Residents and businesses in Raj Nagar Extension can benefit from our customized AMC plans that include camera cleaning, recorder maintenance, network inspections, storage checks, and breakdown support.


Crossings Republik

Our CCTV AMC services in Crossings Republik are designed for apartments, housing societies, schools, offices, and commercial complexes requiring dependable surveillance throughout the year.


Wave City

We offer comprehensive CCTV maintenance services in Wave City, ensuring cameras, DVRs, NVRs, networking equipment, and storage devices continue to operate efficiently with minimal downtime.


Loni

Our technicians provide CCTV AMC services in Loni for homes, retail stores, offices, warehouses, and educational institutions, delivering regular preventive maintenance and fast technical support.


Sector 62, Noida

Sector 62 is a major business and IT hub with numerous corporate offices and commercial buildings. We provide specialized AMC services for enterprise surveillance systems, including IP cameras, NVRs, PoE switches, and network infrastructure.


Sector 18, Noida

Retail outlets, shopping complexes, restaurants, and offices in Sector 18 rely on uninterrupted CCTV surveillance. Our AMC services include preventive maintenance, camera cleaning, recorder servicing, and emergency support to keep systems functioning efficiently.


Pari Chowk, Greater Noida

Businesses, educational institutions, hotels, and residential communities around Pari Chowk benefit from our customized AMC plans designed to maintain reliable surveillance and minimize equipment downtime.


Golf Course Road, Gurgaon

Golf Course Road is home to premium residential projects and corporate offices. We provide high-quality CCTV AMC services for luxury apartments, villas, commercial buildings, and enterprise security systems in this area.


DLF Phase 1–5, Gurgaon

We offer CCTV AMC services across DLF Phase 1, Phase 2, Phase 3, Phase 4, and Phase 5, supporting villas, gated communities, corporate offices, retail stores, restaurants, and commercial establishments with regular preventive maintenance and priority technical support.


South Delhi

Our CCTV AMC services cover all major residential colonies, business districts, educational institutions, healthcare facilities, and commercial properties across South Delhi. We help customers maintain reliable surveillance through scheduled inspections and expert maintenance.


North Delhi

From residential neighborhoods to educational institutions and commercial markets, we provide complete CCTV AMC solutions throughout North Delhi with professional preventive maintenance and quick breakdown assistance.


East Delhi

We serve homes, apartments, offices, retail shops, warehouses, and industrial units across East Delhi with customized AMC packages that improve system performance and extend equipment life.


West Delhi

Our technicians provide CCTV maintenance services across West Delhi, ensuring uninterrupted surveillance for homes, offices, educational institutions, shopping complexes, and commercial buildings.


Central Delhi

Businesses, government offices, banks, hotels, hospitals, and commercial establishments in Central Delhi can rely on our comprehensive AMC services for regular inspections, recording verification, and priority technical support.


NCR & Nearby Areas

In addition to the locations listed above, Computers & Security Brothers also provides CCTV AMC services across Delhi NCR and nearby regions. Depending on the project size and service requirements, our technicians can support customers in surrounding cities and developing residential or industrial areas.

Our flexible AMC plans are available for:

  • Residential Homes & Villas
  • Apartments & Housing Societies
  • Offices & Corporate Buildings
  • Retail Shops & Showrooms
  • Shopping Malls
  • Schools & Colleges
  • Hospitals & Clinics
  • Warehouses & Logistics Centers
  • Factories & Industrial Plants
  • Hotels & Restaurants
  • Banks & ATMs
  • Petrol Pumps
  • Government Offices
  • Construction Sites
  • Farmhouses
  • Commercial Complexes

Your Trusted CCTV AMC Partner Across Delhi NCR

With 12+ years of experience, Computers & Security Brothers has become a trusted name for CCTV Annual Maintenance Contract (AMC) Services across Delhi, Noida, Greater Noida, Ghaziabad, Faridabad, Gurgaon, Indirapuram, Vaishali, Vasundhara, Raj Nagar, Raj Nagar Extension, Crossings Republik, Wave City, Loni, and the entire Delhi NCR region.

We maintain Analog CCTV, HD CCTV, IP Cameras, PTZ Cameras, Wi-Fi Cameras, DVRs, NVRs, Hard Disks, PoE Switches, Network Switches, UPS systems, Video Walls, Access Control Systems, and Video Door Phone integrations from all leading brands.

Whether you require Comprehensive AMC, Non-Comprehensive AMC, or a Customized Maintenance Contract, our skilled technicians are committed to delivering reliable preventive maintenance, fast breakdown support, and long-term protection for your surveillance system—helping you enjoy uninterrupted security 365 days a year.

Why Regular CCTV Maintenance Matters

A CCTV system is one of the most important security investments for any home, office, shop, warehouse, factory, school, hospital, or commercial property. However, installing CCTV cameras is only the first step. To ensure continuous protection, the system must be maintained regularly. Without periodic inspections and preventive maintenance, cameras can stop recording, hard disks may fail, cables can become damaged, and software issues can go unnoticed—often until a security incident occurs.

Regular CCTV maintenance through a professional Annual Maintenance Contract (AMC) ensures that every component of your surveillance system is inspected, cleaned, tested, and optimized. At Computers & Security Brothers (ComSecBro), we believe that preventive maintenance is the key to reliable security, lower maintenance costs, and longer equipment life.

Below are the key reasons why regular CCTV maintenance is essential.

Prevent Theft

The primary purpose of a CCTV system is to deter theft and help monitor suspicious activities. Visible, well-maintained cameras discourage criminals from targeting your property because they know their actions are likely to be recorded.

However, if cameras are offline, poorly positioned, or not recording due to hidden faults, your property becomes vulnerable. Regular maintenance ensures every camera is functioning properly, recording continuously, and covering all critical areas such as entrances, exits, parking spaces, warehouses, cash counters, and restricted zones.

A fully operational CCTV system acts as both a deterrent and a valuable source of evidence if a theft or security incident occurs.

Prevent Equipment Failure

Like any electronic device, CCTV equipment experiences wear and tear over time. Dust accumulation, overheating, voltage fluctuations, loose connectors, aging hard disks, and network issues can gradually reduce system performance.

Without regular maintenance, these minor issues may lead to complete equipment failure.

Scheduled inspections help identify:

  • Weak power supplies
  • Hard disk warnings
  • Overheating DVRs and NVRs
  • Damaged cables
  • Loose connectors
  • Network problems
  • Camera performance issues

By addressing these problems early, maintenance reduces the likelihood of sudden breakdowns and extends the reliability of your surveillance system.


Maintain Video Evidence

A CCTV system is often relied upon to provide evidence during thefts, accidents, disputes, or other incidents. If recording has stopped because of a failed hard disk, incorrect settings, or unnoticed technical faults, valuable evidence may be lost forever.

Routine maintenance ensures:

  • Recording is active
  • Playback functions correctly
  • Storage devices are healthy
  • Date and time settings are accurate
  • Cameras capture clear footage

This helps ensure that important video evidence is available whenever it is needed for investigations, legal proceedings, or insurance claims.


Improve Recording Quality

Clear video footage is essential for identifying people, vehicles, and events accurately. Over time, camera lenses may collect dust, infrared covers may become dirty, cameras may shift from their original position, or image settings may require adjustment.

Regular maintenance improves recording quality by:

  • Cleaning camera lenses
  • Adjusting camera angles
  • Optimizing image settings
  • Inspecting night vision
  • Verifying focus
  • Testing recording quality

High-quality footage provides greater confidence when reviewing recorded events and enhances the overall effectiveness of your CCTV system.


Meet Insurance Requirements

Many insurance providers encourage or require businesses to maintain functioning CCTV systems, particularly in sectors such as retail, hospitality, manufacturing, logistics, and financial services.

Regular CCTV maintenance demonstrates that the surveillance system is being professionally managed and is capable of providing reliable evidence if an insured event occurs. Maintenance records and service reports can also support documentation during insurance assessments or claim investigations.

While specific insurance requirements vary by policy, keeping your CCTV system properly maintained is generally considered a good risk management practice.


Support Business Continuity

Unexpected CCTV failures can disrupt business operations, especially in environments where surveillance plays a critical role in daily activities.

Businesses depend on CCTV systems for:

  • Monitoring operations
  • Protecting inventory
  • Managing visitor access
  • Employee safety
  • Incident investigations
  • Loss prevention

Regular maintenance minimizes downtime, reduces unexpected failures, and helps ensure that surveillance remains available whenever required. This contributes to smoother business operations and reduces the risk of security-related interruptions.


Enhance Employee Safety

Employees feel more secure when they know the workplace is protected by a reliable surveillance system.

Properly maintained CCTV systems help monitor:

  • Work areas
  • Entry and exit points
  • Parking areas
  • Production floors
  • Warehouses
  • Restricted zones

Reliable surveillance can assist in investigating workplace incidents, improving safety procedures, discouraging unauthorized access, and supporting compliance with internal security policies.

Routine maintenance ensures these cameras continue operating as intended.


Improve Customer Safety

For retail stores, shopping malls, hotels, restaurants, hospitals, banks, and other customer-facing businesses, CCTV plays an important role in protecting visitors.

A well-maintained surveillance system helps:

  • Monitor customer movement
  • Improve emergency response
  • Investigate accidents
  • Resolve disputes
  • Deter criminal activity
  • Support overall safety

Customers are more likely to trust businesses that invest in professional security measures and maintain them properly.


Prevent Expensive Repairs

One of the biggest advantages of preventive maintenance is avoiding costly repairs.

Small issues that are detected early are usually easier and less expensive to resolve than major equipment failures.

For example:

  • Replacing a damaged connector is usually less expensive than replacing a damaged DVR caused by unstable power.
  • Identifying a failing hard disk early helps prevent data loss and emergency recovery costs.
  • Tightening loose cables can prevent repeated camera disconnections and unnecessary service visits.

Regular maintenance allows technicians to correct these issues before they become expensive repairs, helping businesses and homeowners manage maintenance costs more effectively.


Increase CCTV Lifespan

A CCTV system is designed to provide many years of service, but its lifespan depends heavily on how well it is maintained.

Routine servicing helps:

  • Reduce dust accumulation
  • Improve cooling
  • Prevent overheating
  • Maintain stable power
  • Keep firmware updated
  • Detect hardware wear
  • Protect storage devices
  • Maintain network performance

As a result, cameras, DVRs, NVRs, hard disks, PoE switches, power supplies, and other components remain reliable for longer, reducing the need for premature replacements and maximizing the value of your investment.

Protect Your Security Investment with Regular CCTV Maintenance

Regular CCTV maintenance is not just about fixing problems—it is about preventing them before they affect your security. A professionally maintained surveillance system provides continuous recording, clearer video quality, improved reliability, reduced downtime, longer equipment life, and greater confidence that your property is always protected.

At Computers & Security Brothers, our CCTV Annual Maintenance Contract (AMC) includes scheduled preventive maintenance, camera cleaning, DVR and NVR servicing, hard disk health checks, firmware updates, network optimization, recording verification, and priority breakdown support. With 12+ years of industry experience, we help homeowners, businesses, schools, hospitals, factories, warehouses, hotels, banks, and corporate offices keep their CCTV systems operating at peak performance throughout the year.

By investing in regular maintenance today, you reduce future repair costs, protect valuable video evidence, strengthen security, and ensure your CCTV system continues to safeguard your people, property, and business 24 hours a day, 365 days a year.

Why Computers & Security Brothers is the Right AMC Partner

Choosing the right company for your CCTV Annual Maintenance Contract (AMC) is just as important as selecting the right CCTV system. A reliable AMC partner not only resolves technical issues but also helps prevent them through regular inspections, preventive maintenance, and professional support. Your surveillance system protects your family, employees, customers, and valuable assets, so it deserves expert care from experienced professionals.

At Computers & Security Brothers (ComSecBro), we are committed to delivering dependable, transparent, and customer-focused CCTV AMC services across Delhi NCR. With years of practical experience in installation, repair, maintenance, and troubleshooting, we help homeowners, businesses, industries, and institutions keep their surveillance systems running smoothly throughout the year.

Here are the reasons why customers choose us as their trusted CCTV AMC partner.

12+ Years of Industry Experience

With more than 12 years of hands-on experience in the electronic security industry, we have worked with a wide range of CCTV technologies, from traditional Analog CCTV systems to advanced AI-powered IP surveillance solutions.

Our experience enables us to quickly identify problems, recommend practical solutions, and perform preventive maintenance that improves system reliability. Whether your property has a small four-camera installation or a large enterprise surveillance network, we have the technical knowledge to maintain it efficiently.

Certified & Skilled Engineers

Our team consists of trained and experienced CCTV technicians who understand modern surveillance systems, networking, recording devices, and integrated security solutions.

Our engineers are experienced in maintaining:

  • Analog CCTV Systems
  • HD CCTV Systems
  • IP Cameras
  • PTZ Cameras
  • Wi-Fi Cameras
  • DVRs & NVRs
  • Hard Disks
  • PoE Switches
  • Network Infrastructure
  • Video Door Phone Systems
  • Access Control Integrations

Every maintenance visit follows a systematic inspection process to ensure consistent service quality.


Genuine Spare Parts

When replacement components are required, we prioritize the use of genuine or compatible high-quality spare parts, depending on the customer's equipment and the terms of the AMC agreement.

Using reliable replacement parts helps:

  • Improve system stability
  • Maintain compatibility
  • Increase equipment lifespan
  • Reduce repeat failures
  • Deliver dependable long-term performance

Our goal is to provide durable repairs rather than temporary fixes.


Quick Response

Security issues cannot always wait until the next scheduled maintenance visit. If your CCTV system develops a fault, timely assistance is essential to minimize security risks.

Our support process is designed to provide prompt technical assistance for issues such as:

  • Offline cameras
  • Recording failures
  • Hard disk errors
  • Power supply faults
  • Network connectivity issues
  • Remote viewing problems
  • DVR and NVR malfunctions

We aim to respond quickly and restore your surveillance system as efficiently as possible.


Same-Day Support (Where Feasible)

Many CCTV issues can be resolved quickly when attended to without delay. Depending on technician availability, location, and the nature of the fault, we strive to provide same-day support for eligible service requests across our primary service areas in Delhi NCR.

For customers covered under an AMC, this helps reduce downtime and restore surveillance faster whenever possible.


Affordable & Flexible Pricing

We believe that professional CCTV maintenance should be accessible to both homeowners and businesses.

Our AMC plans are designed to provide excellent value while remaining cost-effective. Customers can choose from:

  • Comprehensive AMC
  • Non-Comprehensive AMC
  • Customized AMC

By offering flexible maintenance plans, we help customers select a solution that matches their security requirements and budget without paying for services they do not need.


Support for All Major CCTV Brands

Our technicians have experience maintaining surveillance systems from many of the world's leading CCTV manufacturers.

We support brands including:

  • Hikvision
  • Dahua
  • CP Plus
  • UNV (Uniview)
  • TVT
  • Honeywell
  • Bosch
  • Panasonic
  • Prama Hikvision
  • Matrix
  • Godrej
  • Sparsh
  • Secureye
  • Zicom
  • Sony
  • Axis Communications
  • Hanwha Vision
  • Pelco
  • Avigilon
  • Vivotek
  • Milesight

Whether your CCTV system uses a single brand or a combination of different manufacturers, we can provide professional AMC support.


Wide Coverage Across Delhi NCR

We provide CCTV AMC services across major locations in Delhi NCR, making it easier for customers to receive timely preventive maintenance and technical support.

Our service areas include:

  • Delhi
  • Noida
  • Greater Noida
  • Ghaziabad
  • Faridabad
  • Gurgaon (Gurugram)
  • Indirapuram
  • Vaishali
  • Vasundhara
  • Raj Nagar
  • Raj Nagar Extension
  • Crossings Republik
  • Wave City
  • Loni
  • South Delhi
  • North Delhi
  • East Delhi
  • West Delhi
  • Central Delhi
  • And nearby NCR locations

Our regional presence allows us to support a wide variety of residential, commercial, and industrial customers.


Extensive Project Experience

Over the years, we have successfully completed numerous CCTV installation, repair, and maintenance assignments across different industries, including homes, offices, retail stores, schools, hospitals, warehouses, factories, hotels, and corporate facilities.

If your business has verified project statistics (for example, 1,000+ completed projects), you can confidently include that figure on your website. If that milestone has not yet been verified, it is better to use wording such as "extensive project experience across Delhi NCR" to maintain accuracy and build long-term trust with customers.


Transparent Service Process

Transparency is one of our core values.

When you choose Computers & Security Brothers, you receive:

  • Clear AMC terms and conditions
  • Honest technical assessments
  • Transparent pricing
  • Detailed maintenance reports
  • Clear communication
  • Recommendations based on actual system condition

We believe customers should always understand the work being performed and any recommendations made for their CCTV system.


Customer Satisfaction

Customer satisfaction is at the heart of everything we do. We focus on building long-term relationships by delivering reliable service, professional workmanship, and responsive support.

Our maintenance approach emphasizes:

  • Timely service visits
  • Professional behavior
  • Quality workmanship
  • Reliable technical support
  • Preventive maintenance
  • Long-term system performance

Many of our customers continue renewing their AMC because they value consistent service and dependable support.


Long-Term Support & Preventive Care

A CCTV system requires continuous attention throughout its lifecycle. Our commitment does not end after one maintenance visit.

With our AMC services, customers receive:

  • Scheduled preventive maintenance
  • Regular health inspections
  • Camera cleaning
  • DVR and NVR servicing
  • Hard disk monitoring
  • Firmware updates
  • Network optimization
  • Recording verification
  • Priority breakdown support
  • Annual performance reviews

This long-term approach helps reduce unexpected failures, extend equipment life, and keep your surveillance system operating efficiently year after year.

Your Trusted CCTV AMC Partner in Delhi NCR

At Computers & Security Brothers, we combine 12+ years of industry experience, skilled engineers, preventive maintenance expertise, multi-brand support, transparent service practices, and responsive customer care to deliver dependable CCTV Annual Maintenance Contract (AMC) services.

Whether you need AMC for a home, apartment, office, retail shop, warehouse, factory, hospital, school, hotel, bank, or corporate office, our team is committed to keeping your surveillance system running at peak performance. From camera cleaning and DVR/NVR maintenance to firmware updates, network optimization, emergency breakdown support, and long-term technical assistance, we provide complete maintenance solutions tailored to your needs.

Partner with Computers & Security Brothers and enjoy the confidence of knowing your CCTV system is professionally maintained, your security is always a priority, and expert support is available whenever you need it.

Frequently Asked Questions (FAQs)

Below are some of the most frequently asked questions about CCTV Annual Maintenance Contract (AMC) Services. These FAQs are designed to help homeowners, businesses, schools, hospitals, factories, warehouses, and commercial property owners understand the benefits of regular CCTV maintenance.

1. What is CCTV AMC?

A CCTV AMC (Annual Maintenance Contract) is a yearly service agreement that includes preventive maintenance, regular inspections, troubleshooting, and technical support to keep your CCTV system operating efficiently throughout the year.


2. What is included in CCTV AMC?

Depending on the AMC plan, services may include camera cleaning, DVR and NVR maintenance, hard disk health checks, cable inspection, power supply testing, firmware updates, remote viewing support, recording verification, preventive maintenance, and emergency breakdown assistance.


3. What is the cost of CCTV AMC?

The cost depends on several factors, including the number of cameras, equipment type, system size, property location, and whether you choose a Comprehensive, Non-Comprehensive, or Customized AMC plan. Contact us for a personalized quotation.


4. How many service visits are included in an AMC?

The number of preventive maintenance visits depends on your selected AMC package and your operational requirements. The service schedule is finalized before the AMC begins.


5. Which CCTV brands do you support?

We support major CCTV brands including Hikvision, Dahua, CP Plus, UNV, TVT, Honeywell, Bosch, Panasonic, Prama Hikvision, Matrix, Godrej, Sparsh, Secureye, Axis, Hanwha Vision, Sony, Pelco, Avigilon, Vivotek, Milesight, and many more.


6. Do you provide AMC for Hikvision CCTV cameras?

Yes. We provide complete AMC services for Hikvision Analog, HD, IP, PTZ, and AI-enabled CCTV systems, including DVRs and NVRs.


7. Do you provide AMC for Dahua CCTV systems?

Yes. Our technicians maintain Dahua cameras, DVRs, NVRs, PoE switches, and other supported surveillance equipment under our AMC plans.


8. Is remote technical support included?

Yes. We provide remote troubleshooting for eligible software, network, mobile app, and remote viewing issues whenever possible.


9. Do you replace faulty CCTV cameras?

If your AMC is Comprehensive and the fault is covered under the agreement, eligible components may be replaced according to the contract terms. Under a Non-Comprehensive AMC, replacement parts are generally chargeable.


10. What is a Comprehensive CCTV AMC?

A Comprehensive AMC typically includes preventive maintenance, labour charges, priority support, and covered replacement of eligible faulty parts as specified in the agreement.


11. What is a Non-Comprehensive CCTV AMC?

A Non-Comprehensive AMC includes preventive maintenance, inspections, troubleshooting, and labour charges, while replacement parts are billed separately unless otherwise agreed.


12. Do you maintain IP Camera systems?

Yes. We provide AMC services for IP cameras, including network diagnostics, firmware updates, PoE testing, recording verification, and remote monitoring support.


13. Do you maintain DVR and NVR systems?

Absolutely. We inspect, clean, test, and maintain DVRs and NVRs, including recording performance, storage health, firmware, power supply, and network connectivity.


14. How often should a CCTV system be maintained?

Most CCTV systems should undergo preventive maintenance several times during the year. The exact frequency depends on the environment, equipment usage, and the selected AMC plan.


15. Do you provide AMC for office CCTV systems?

Yes. We offer customized AMC solutions for offices, corporate buildings, IT companies, coworking spaces, and commercial establishments.


16. Do you provide CCTV AMC for homes?

Yes. We provide affordable AMC plans for homes, villas, apartments, and residential societies.


17. Are firmware updates included?

Yes. Firmware updates for supported devices are performed whenever appropriate and compatible with the installed equipment.


18. Will you clean CCTV cameras during maintenance?

Yes. Camera cleaning is a standard part of our preventive maintenance service. We clean lenses, housings, infrared covers, and outdoor enclosures to maintain clear video quality.


19. Do you inspect CCTV hard disks?

Yes. We perform hard disk health checks, storage inspections, recording verification, and diagnostics to reduce the risk of recording failures.


20. Can CCTV AMC reduce repair costs?

Yes. Preventive maintenance helps detect small issues early, reducing the likelihood of expensive repairs and unexpected equipment failures.


21. Do you provide AMC for apartment societies?

Yes. We offer customized AMC services for apartments, gated communities, residential complexes, and housing societies.


22. Do you provide emergency breakdown support?

Yes. AMC customers receive priority technical support for unexpected CCTV faults and breakdowns.


23. Can you maintain old CCTV systems?

Yes. We maintain many older Analog and HD CCTV systems, provided spare parts and technical support are still available. After inspection, we can also recommend upgrades if needed.


24. What happens if a camera stops working?

Our technicians diagnose the cause, whether it is related to power, cabling, networking, storage, or the camera itself, and recommend the appropriate repair or replacement solution.


25. Do you inspect CCTV cables?

Yes. We inspect power cables, coaxial cables, Cat5e/Cat6 cables, fiber connections (where applicable), and connectors during preventive maintenance.


26. Do you support wireless (Wi-Fi) CCTV cameras?

Yes. We provide AMC services for Wi-Fi cameras, including network testing, firmware updates, mobile app support, and recording verification.


27. Can CCTV AMC improve system performance?

Yes. Regular maintenance improves recording quality, reduces downtime, enhances network stability, optimizes storage, and extends equipment life.


28. Do you provide annual maintenance reports?

Yes. We can provide maintenance records and annual performance summaries, depending on the AMC package and customer requirements.


29. Is there any warranty on repairs?

Warranty coverage depends on the type of repair, replacement component, and the terms of your AMC or service agreement. Our team will clearly explain applicable warranty terms before completing the work.


30. Why should I choose Computers & Security Brothers for CCTV AMC?

With 12+ years of industry experience, skilled technicians, multi-brand expertise, preventive maintenance programs, transparent pricing, fast response, and service coverage across Delhi NCR, Computers & Security Brothers is a trusted partner for reliable CCTV AMC services.


31. Do you provide CCTV AMC for factories and warehouses?

Yes. We offer customized AMC plans for factories, warehouses, logistics centers, manufacturing units, and industrial facilities where continuous surveillance is essential.


32. Can you maintain PTZ cameras?

Yes. We inspect PTZ camera motors, pan-tilt-zoom functions, presets, auto-tracking (where supported), and control systems during maintenance.


33. Do you service PoE switches and network equipment?

Yes. Our AMC covers PoE switches, network switches, routers, LAN cabling, and other networking components that support IP CCTV systems.


34. Can you maintain CCTV systems with Access Control or Video Door Phone integration?

Yes. We provide maintenance for integrated security systems, including CCTV connected with Access Control Systems and Video Door Phones, ensuring all devices work together seamlessly.


35. How do I know if my CCTV system needs maintenance?

Common signs include blurry video, cameras going offline, recording failures, hard disk errors, remote viewing problems, poor night vision, incorrect date and time, storage warnings, or slow system performance. Even if no visible issues exist, preventive maintenance is recommended to avoid future failures.


36. How long does a CCTV AMC agreement last?

Most AMC agreements are valid for 12 months, although customized contract durations may be available depending on your project and maintenance requirements.


37. Can I upgrade my CCTV system during the AMC period?

Yes. If you want to add more cameras, upgrade from Analog to IP, increase storage capacity, or integrate additional security devices, our team can assess your requirements and recommend suitable upgrades.


38. Do you provide CCTV AMC for multi-location businesses?

Yes. We offer customized AMC solutions for businesses operating across multiple offices, branches, warehouses, retail outlets, or industrial locations within Delhi NCR.


39. How can I book a CCTV AMC service?

You can contact Computers & Security Brothers by phone, WhatsApp, email, or through our website to schedule a site inspection. After evaluating your CCTV system, we will recommend the most suitable AMC plan and provide a detailed quotation.


40. Which areas do you cover for CCTV AMC services?

We provide CCTV AMC services across Delhi, Noida, Greater Noida, Ghaziabad, Faridabad, Gurgaon (Gurugram), Indirapuram, Vaishali, Vasundhara, Raj Nagar, Raj Nagar Extension, Crossings Republik, Wave City, Loni, and other nearby Delhi NCR locations.

Contact Us

Let’s Secure Your World

Whether you’re securing your home, upgrading your business systems, or planning a large-scale government project, COMPUTERS AND SECURITY BROTHERS is ready to deliver. Get in touch with us today to schedule a free consultation or site visit.

📍 Delhi NCR | Serving All India

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(1) – Address – J 4/14, Khirki Extension, Malviya Nagar, New Delhi, Delhi 110017 

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