Return & Refund Policy

At Computers & Security Brothers, we value your trust and are committed to delivering high-quality products and services. This Return & Refund Policy explains the conditions under which you can request a return, replacement, or refund.


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1. Eligibility for Returns

We accept returns or replacements only under the following conditions:

The product is damaged, defective, or not working upon delivery.

You have received a wrong item (different model, brand, or specifications from what you ordered).

The product is missing accessories as mentioned in the order.


Note: We do not accept returns for products damaged due to improper installation, mishandling, or physical damage after delivery.


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2. Return Request Timeline

You must raise a return or replacement request within 7 days of delivery.

After 7 days, returns or replacements will not be accepted unless covered under manufacturer’s warranty.



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3. Return Process

1. Contact us via phone, WhatsApp, or email with your order details and reason for return.


2. Provide photos or videos of the defective/damaged product for verification.


3. Our team will arrange pickup or guide you on returning the item to our address.




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4. Refund Policy

Refunds will be processed only after we receive and inspect the returned product.

If approved, refunds will be made within 7-10 working days to your original payment method.

In case of COD (Cash on Delivery) orders, refunds will be made via bank transfer.



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5. Non-Returnable Items

Installed CCTV cameras, alarm systems, or other security devices once fixed on-site.

Opened or used accessories such as cables, connectors, or SD cards.

Customized or special-order products.



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6. Contact Us

For any return or refund queries, please contact:

Computers & Security Brothers
📍 Malviya Nagar, Delhi, India
📞 +91-XXXXXXXXXX
📧 info@computersandsecuritybrothers.com